Network Engineer

The Network Engineer at Seifert Technologies is responsible for designing, implementing, and maintaining efficient network solutions to meet the needs of our customers. This role involves acting as the primary contact for clients, analyzing their requirements, and engineering cost-effective and modern network solutions. The ideal candidate will possess advanced troubleshooting skills, a strong understanding of network infrastructure, and excellent customer service abilities. This position requires a proactive approach to monitoring systems, managing backups, and ensuring the reliability and security of network operations.

Primary Job Responsibilities:

Customer Communication:

• Provide clear, friendly, professional, and helpful communication with all stakeholders.
• Establish clear expectations regarding actions and timeframes for resolution.

Customer Relationship Management:

• Act as the primary contact for your customer base.
• Analyze customer needs and engineer solutions that are modern, efficient, and cost-effective according to their capabilities.
• Go onsite to customers for projects or support, as needed or directed.

Helpdesk Ticket Management:

• Monitor and respond to helpdesk tickets received via telephone, email, or remote monitoring tools (Labtech).
• Provide third-level troubleshooting for desktops, email, viruses, servers, routers, switches, and other IT issues.
• Enter and update tickets in the ticket tracking system (Connectwise).
• Escalate complex issues to the appropriate tier or management.
• Ensure timely and accurate ticket closure.

Backup and Disaster Recovery Management:

• Monitor and maintain customer backup and disaster recovery solutions.
• Track customer backups to ensure systems are operational.
• Enter and update tickets related to backup issues in Connectwise.
• Resolve backup issues or escalate as necessary.
• Visit customer sites or MCTV for issue resolution when necessary.

Time Management:

• Log work hours, including login/logout and lunch breaks, in the time management system (VTMan).
• Track and enter all time and work details in Connectwise.

IT Equipment Setup and Troubleshooting:

• Set up or troubleshoot desktops, servers, switches, routers, network printers, wireless access points, SANs, and other IT equipment.

Training and Certification:

• Share knowledge and train others.
• Continuously update and maintain approved IT certifications.

Documentation:

• Maintain accurate and up-to-date documentation of all processes and solutions.

In-House Support:

• Provide internal IT support as needed.

Other Duties:

• Perform additional tasks as required by management.

Qualifications:

• High School Diploma required, Associates or Bachelor’s degree preferred.
• 5 years' experience in Network Engineering or a similar role.
• Certifications in A+, Network Essentials, MCSA Desktop, or MCSE Server  preferred.
• Results-oriented with strong, friendly communication skills.

EEO STATEMENT: Our company provides equal employment opportunities to all applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state, or federal laws.