Network Administrator

Job Summary:
 

The Network Administrator at Seifert Technologies is responsible for maintaining and supporting the company's IT infrastructure, ensuring seamless network operations, and providing technical support to clients. This role requires a proactive and communicative professional who can troubleshoot complex IT issues, manage backup and disaster recovery solutions, and maintain up-to-date IT certifications. The ideal candidate will have strong problem-solving skills, excellent customer service abilities, and a thorough understanding of network systems and protocols.

Primary Job Responsibilities:

Customer Communication:

• Provide clear, friendly, professional, and helpful communication with all stakeholders.
• Establish clear expectations regarding actions and timeframes for resolution.

Helpdesk Ticket Management:

• Monitor and respond to helpdesk tickets received via telephone, email, or remote monitoring tools (Labtech).
• Provide first and second-level troubleshooting for desktops, email, viruses, servers, and other IT issues.
• Enter and update tickets in the ticket tracking system (Connectwise).
• Escalate complex issues to the appropriate tier or management.
• Ensure timely and accurate ticket closure.

Escalated Support:

• Receive and handle escalated support tickets.
• Go onsite to customer locations for projects or support as needed or directed.

Backup and Disaster Recovery Management:

• Monitor and maintain customer backup and disaster recovery solutions.
• Track customer backups to ensure systems are operational.
• Enter and update tickets related to backup issues in Connectwise.
• Resolve backup issues or escalate as necessary.
• Visit customer sites or MCTV for issue resolution when necessary.

Time Management:

• Log work hours, including login/logout and lunch breaks, in the time management system (VTMan).
• Track and enter all time and work details in Connectwise.

IT Equipment Setup and Troubleshooting:

• Set up or troubleshoot desktops, servers, switches, wireless access points, network printers, routers, and other IT equipment.

Training and Certification:

• Share knowledge and train others.
• Continuously update and maintain approved IT certifications.

Documentation:

• Maintain accurate and up-to-date documentation of all processes and solutions.

In-House Support:

• Provide internal IT support as needed.

Other Duties:

• Perform additional tasks as required by management.

Qualifications:

• High School Diploma required, Associates or Bachelor’s degree preferred.
• 3 years' experience as a Network Administrator or in a similar role.
• Certifications in A+, Network Essentials, MCSA Desktop, or MCSA Server preferred.
• Results-oriented with strong, friendly communication skills.

EEO STATEMENT: Our company provides equal employment opportunities to all applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other characteristic or status protected under local, state, or federal laws.