Customer Care Representative

Title: Inbound Customer Care Representative
Classification: Non-Exempt Reports to: Customer Care Manager Effective Date: 03/25/2024.
JOB DESCRIPTION
Summary/Objective As an inbound customer care representative you are responsible for taking and entering customer orders; and answering customer inquiries and concerns over the phone, web, and online ordering. Good communication skills required. A great opportunity to apply your animal and livestock industry knowledge.
Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Provide the highest level of customer service to both our internal and external customers.
• Service each call fully by accurately taking orders, answering questions, handling customer relations, or referring calls to the appropriate parties.
• Perform up-selling and cross-selling techniques when applicable.
• Maintain customer satisfaction by following up on orders, backorders, substitutions, shipping, etc.
• Participate in blitzes and promotions to build sales.
• Attend sales and training opportunities as assigned for improving product knowledge and sales/customer service skills.
• Perform any other related duties as assigned or as the situation dictates.
Required Education and Experience
• Ability to acquire knowledge through extensive training regarding our animal health products and their applications as well as customer service/sales skills.
• Perform basic computer skills such as using the internet/email.
• Communicate with the utmost professionalism both verbally (over the phone) and written (via email)
• Organization, time-management, problem-solving, attention to detail
• Ability to express and share ideas within a team environment.
• Capable of working independently or as part of a team
• High school diploma or equivalent
• Background with livestock and or a degree in Animal Science