Field Service Manager

$2,500 Sign-on Bonus

(Payable after 90 days of Employment) 

Magnetech Industrial Services, Inc.

Status:  Exempt Salaried

Reports To:  General Manager

Location:  Massillon, Ohio

Position Summary:

Responsible for managing, coordinating, prioritizing and growing all aspects of field service operations.  This would also include large project supervision, installation, start-up, service pricing, and customer satisfaction. Responsible for the overall profit and loss of the operating unit, as well as, recruiting and developing personnel.  These activities require the timely completion of these activities at/or under budgeted cost to the complete satisfaction of our customers.

Responsibilities:

• Manage all field and in-house (Service Engineers and Technicians) assignments, based on the size and timing of the contract.
• Implement the business strategy set by General Manager for the continued growth of the operating unit.
• Maintain and educate field workforce by conducting performance reviews, disciplines and provides training (i.e.: on-site training, seminars, etc.).
• Ensure that employees are performing tasks utilizing all necessary safety procedures and equipment.
• Ensure that the field service work file contains a scope of work to enable service personnel to be knowledgeable on items to complete.
• Identify areas of change and makes recommendations to improve operations.
• Converse with personnel to analyze scope of work requirements, current operational procedures, identifies problems, and continuous improvements.
• Oversee and process all timesheets, travel and other expenses of field personnel.
• Provide technical support to customers and field personnel, as necessary.
• Serve as a mentor to all field personnel in regards to general activities or specialized skill sets, as well as assisting in resolution of work problems related to project specifications.
• Manage/coordinate Field Service Department activities as required.
• Responsible for the preparation of quotations and/or special projects, as required. Ensure that the quotations are completed in a timely manner.
• Responsible for processing completed projects through billing in a timely manner and providing monthly revenue and margin forecasts.
• Responsible for recruiting, developing their skills and retaining qualified personnel for all shop priorities.
• Responsible for ensuring there is a succession plan in place for departmental needs.
• Travel to customer locations to increase relationships and grow into new segments.
• Perform periodic safety audits of field projects to ensure Magnetech Industrial Services safety policies are adhered to.
• Initiate and monitor material and process nonconformance, where necessary, to ensure that nonconforming items are not used until resolved and that personnel learn from the problem to alleviate future occurrences.
• Investigate accidents or close calls for determination on safe work practices.
• Maintain a professional attitude when representing the company during phone, or personal contact with customers, employees, outside vendors, and/or service providers, etc.
• Lead by example. Advocates and abides by all quality, safety and environmental procedures and report any and all noncompliance.
• Provide support for any special projects as assigned by the General Manager. The special projects may or may not become part of your primary responsibilities.

Measures of Success:

• Field Service efficiencies; i.e. low rework and warranty costs, manpower utilization, control of expenses, etc.
• Positive progression towards the company vision.
• Continual growth in revenue and field service opportunities.
• On-time arrival of service crew.
• On-time completion of project(s) and service reports at/or under budget costs.
• Projects meet or exceed customer expectations.

Qualifications: 

• Candidate must possess a high school diploma. 
• An in-depth knowledge of motor repair and field service experience.
• This position requires an individual experienced in field service, motor repair and project management.
• Additionally, computer skills in Excel and Word and have excellent customer interface experience.
• The position demands an individual who is hard working at achieving company objectives, detail oriented, able to direct personnel in a positive manner with effective oral & written communication skills.
• Demonstrated manager/team skills are also critical, as some development and ongoing projects involve teams of individuals from different backgrounds within the organization.