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Field Service Technician

IES Infrastructure Solutions
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$2,500 Sign-on Bonus

(Payable after 90 days of Employment) 

 

Magnetech Industrial Services 

IES Infrastructure Solutions

Title:  Field Service Technician

Status:  Hourly

Reports To:  General Manager

Location:  Massillon, OH

 

Primary Responsibility:

Perform service work in-house and at customer sites under the required instruction/supervision according to the quality procedures and/or customer specifications work order.

 

Responsibilities / Duties

  • Perform in one or more of the following areas:
    • Field Testing
    • Mechanical Maintenance of AC Motors
    • Electrical Maintenance of DC Motors
    • Overhead Crane Inspections and Maintenance
    • Control Troubleshooting and Installation
    • AC/DC Drives
    • Predictive Maintenance (Vibration Analysis, Thermography, Oil Analysis)
    • Breaker Service and Repair
    • Mechanical Repair (Turbine, Gearbox, Pump)
    • Compressor Service and Repair
  • Knowledge of electrical and/or mechanical applications.
  • Work overtime and weekends, when necessary, to meet the demand of the customer and/or the company workload.
  • Travel to complete work at customer site, as required.
  • Train in additional areas in which not yet fully qualified under the instruction of a Manager or Supervisor.
  • Provide guidance to new shop-service technicians that are unfamiliar with the work process.
  • Ensure that all tasks are performed utilizing all necessary procedures, work instructions, safety procedures and equipment.
  • Keep work areas in a clean and orderly manner.
  • Maintain a professional attitude when representing the company during phone, or personal contact with customers, outside vendors, and/or service providers, etc.
  • Advocate and follow all quality, safety and environmental procedures and report all noncompliance.
  • Provide support for any special projects as assigned by the Operations Manager. These special projects, at the determination of management, may or may not become part of your primary responsibilities.
  • Promote continuous improvement (i.e.: employee suggestions, procedural enhancement, etc.).

 

Measures of Success:

  • Production efficiencies; i.e. low rework, warranty costs work completed at/or under estimated hours.
  • Customer satisfaction.
  • Meeting or exceeding customer demand/delivery.

Qualifications:

  • The candidate must have a high school diploma. 
  • One-year shop or related job/vocational experience.
  • This position requires an individual experienced at repairing and/or servicing electrical and/or mechanical apparatus.
  • To be considered, a candidate must possess a working knowledge of at least one of the work areas listed above (See Key Duties/Accountability). 
  • Experience with computer applications and SAGE are desirable.
  • The position demands an individual who is hard working, detail oriented, thorough and able to work overtime and weekends, as needed, to meet company and customer demands.
  • Team skills are also desirable, as some development and ongoing projects involve teams of individuals from different backgrounds within the organization.