Customer Data Specialist Intern
Are you a highly-motivated individual with an analytical mindset? Are you well-versed in common data transformation techniques? Do you enjoy working with data to create impactful solutions for end-users? Are you looking to make a splash as part of a small but growing team? If you answered “Yes'' to all those questions, then we’re looking for you!
The Customer Data Specialist Intern plays a key role on the Customer Success team, otherwise known as FMX’s secret weapon. We stand out in the industry due to our world-class customer support, which has earned us a 98% customer satisfaction rating! Customer Data Specialists are meticulous in their work and are passionate about delivering top-notch results. In this role, you’ll manage customer data migration projects, create effective reporting solutions for our customers, and implement R&D features into the FMX application. You’ll be expected to take initiative, meet project deadlines, and provide timely responses to customer inquiries. You'll be working in a fast-paced, high-energy, and collaborative environment, where you'll be expected to show up every day and impact the strategy and culture of the company in a positive way.
You can expect to dedicate 85% of your time to data migrations, 10% updating commissioned reports, and 5% configuring integrations and R&D features for customers. Customer Data Specialist interns are expected to work anywhere from 5 to 15 hours per week.
Responsibilities:
● Coordinate and lead data review meetings with onboarding customers
● Manage customer data migration projects from start to finish using FMX’s standard ETL processes
● Build and maintain reporting solutions for customers using business intelligence software
● Meet with customers to ensure their data and reporting requirements are being met
● Configure R&D features and integrations for customers using established documentation as a guide
● Adhere to project priority procedures and completion deadlines
● Support the implementation and retention teams with any data, reporting, or R&D-related questions or issues
● Develop internal and custom-facing documentation
● Establish, maintain, and continuously increase client satisfaction through professional and courteous service
● Work closely with the Customer Support management team to identify new ways to streamline processes and improve workflow
Tech Stack:
● FMX (We love our own product!)
● Microsoft Excel
● Microsoft Power BI
● Sisense
● Flatfile
● Google Colab
● Python
● Typeform
● Airtable
Preferred Experience & Qualities:
● Working towards BS degree in data science, business analytics, applied mathematics or 1 year of experience in a related role
● Possess advanced Microsoft Excel skills
● Familiar with standard data cleansing and ETL processes; hands-on experience is a major plus
● Working knowledge of business intelligence tools and understand data visualization best practices
● Moderate knowledge of REST APIs
● Proven experience working in a deadline-driven environment with great results
● You take pride in your work; quality is of the utmost importance
● Exhibit exceptional written and verbal communication skills
● Demonstrate a high attention to detail and excellent time management/organizational skills
● Enjoy experimenting with new technologies and processes
● Maintain a high-level of customer satisfaction through professional and courteous service
● Innovative mind and can use your creativity to create impactful solutions for end-users
● Self-motivated and able to thrive in a fast-paced, competitive environment
● You embody our core pillars: We value our work ethic, we are disciplined in our processes and responsibilities, we are coachable and seek out constructive criticism, we value results and are performance-driven, we treat each other and everyone we meet with respect and integrity.