Technical Service Representative (Chemistry/Materials Science)

Franklin International, a leading manufacturer of adhesives, coatings, and sealants is currently seeking a Technical Service Representative in our Adhesives & Polymers Technical Service Department. This position is responsible for performing a variety of technical functions including providing customers with technical information and product suggestions, performing lab work on pressure sensitive adhesive projects, and solving internal and external customers' problems.

Fundamental Job Tasks:

Technical Support and Service

• Responsible for product recommendation, product/process trouble shooting, product quality issues and root cause analysis for existing and prospect customers 
• Independently work on pressure sensitive adhesive projects from formulated resin to plant production and customer trials;
• Responsible for internal/external communication on project progress through project team meeting, customer meetings, verbal or email communication;
• Contribute to projects and initiatives that are aligned with business growth strategy:
  • Early engagement in customer interviews to develop clear technical requirements;
  • Develop technical plan that includes technical approach, resource needs, testing methods and timeline that aligned with customer and business expectation;
  • Test the adhesives and analyze results;
  • Upon customer approval of adhesive candidates, scale-up in pilot and production scale;
  • Lead customer coating trials;
  • Provide technical support after products are fully commercialized; 
• Work closely with cross-functional teams to achieve growth target;
• Provide technical presentation, product features and benefit in support of business growth;
• Ability to perform in a team environment and encourage teamwork and information sharing;
• Manufacturing support, include new product scale up or existing products consistency and quality;
• Observe safety and environmental guidelines while handling products, raw materials and wastes.

Customer Engagement

• Build peer to peer relationships at customers as defined by the Business Leader and Technical Leader

 Knowledge and Skills:

• AS or BS in Chemistry or Materials Sciences with functional background in polymers, paints, adhesives or coatings.
• 1-10 years of work experience in pressure sensitive adhesive experience preferred.
• Experience in emulsion acrylic pressure sensitive adhesive formulation, scale up, coating and manufacturing.
• Understanding of rheology/engineering and coating and drying fundamentals desired.
• Strong analytical, creativity and problem-solving.
• Has a logical scientific approach to identify problem and solving by understanding the scientific fundamentals of issues.
• Excellent presentation, communications skills, and strong inter-personal skills are required.

About Us

Based in Columbus, Ohio, Franklin International is among the largest privately held manufacturers of adhesives and sealants in the United States. We opened in 1935 as the Franklin Glue Company and today are known as Franklin International to reflect our global distribution across 60 countries on six continents around the globe. Our Construction Building Products division provides the Titebond brand of glues, adhesives and sealants for use in woodworking and all facets of residential and commercial construction. Franklin International employs over 470 people in its laboratory, R&D center, sales/marketing offices and manufacturing facility, all located at its corporate headquarters in Columbus, Ohio. We are an American family-owned, U.S.-based company and our products sold in the U.S. are made in America.

Franklin International is proud of our family-friendly atmosphere. We are small enough that people know your name, but big enough to have the resources available to do amazing things within our industry. Our award-winning benefits program includes a wide range of benefits from medical, dental, and vision insurance to more unique options like a free on-site fitness center, indoor pickleball courts, 529 Plan matching, and adoption support. Our average employee tenure is over twelve years; learn more at www.FranklinInternational.com.

Our Vision: To be the most trusted adhesion company in the world.