Receptionist/Clerk

An Equal Opportunity Employer

Position Summary

This position is responsible for providing general administrative/clerical program support at the front desk reception of the Health and Human Services agency. Responsibilities include providing essential customer service support by greeting and directing visitors, maintaining a customer-focused atmosphere, answering incoming telephone calls and transferring as appropriate, answering questions, providing resources, and scheduling and checking in appointments.

SCHEDULE

Unit: Administration

Days:  Monday - Friday

Work Hours:  6:30 am to 3:00 pm

Hours Per Shift:  8

Shifts Per Pay Period:  10

Position FTE:  1.00

Applications are currently being accepted from current County employees as well as members of the public.

Essential Duties and Responsibilities

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. 

Welcome visitors to the building and provide navigation assistance.

Maintain strong customer service skills, creating a customer-focused atmosphere for all clients whether in person or by phone.

Answer telephone calls, screen as needed and transfer the calls to appropriate staff or department.

Answer the Information & Referral line.

Direct members as needed to apply for BadgerCare and Food Share utilizing the lobby’s computer kiosk and copy documents as requested.

Announce appointments to staff members, giving consumers appropriate paperwork as needed.

Schedule appointments utilizing the calendar feature in the agency’s electronic health record.

Arrange for consumer transportation and interpreter services as necessary.

Schedule conference room reservations and maintain posted schedules.

Maintain a daily on-call directory for programs and services.

Distribute and process mail.

Receive parcels and deliveries and notify staff of receipt.

Accept payments for fees in the cashier’s absence or after hours.

Assist with data entry, scanning and taking messages from the nurses line and entering into computer.

Assemble packets, scan records, and perform other clerical duties as assigned.

Demonstrate a commitment to county safety and risk management efforts.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or equivalent competencies, and 7 months to one year of relevant prior experience. Proven basic arithmetic skills with ability to count, look up a numbered item, or sort items in numerical order.  

 

Interactions & Communication

Responds to requests and initiates contacts to exchange basic or general information with others. 

Decision Making 

This position has authority to make decisions that are within detailed procedures and protocols and under close supervision. These decisions directly impact performance in the job and/or work unit within the department and information is provided to others for their decision making. 

Thinking & Problem Solving

Challenges in this position tend to be diverse but are typically covered by precedent or established practice. 

Tools and Equipment Used

Typewriter              Personal Computer/Printer              
Copy Machine        Telephone
TTY, Telephone Switchboard – multi line console
 

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Selection Process

TO INCLUDE:
Formal Walworth County Electronic Application
Employment History Review
Oral Department Interview

Reference Check
Background Check
Post Offer Physical Exam
Drug Screen 

Other job related tests may be required.