Operations Manager

About the Job

Operations is at the heart of Jet customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.

The Ops teams in our Fulfilment Center are responsible for teams controlling the vast range of fast-paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it.

The role of Operations Manager is a critical position and delivers huge impact both on the customer experience and on bottom line performance within the Fulfilment Center. You will report to the Senior Operations Manager and you will be directly responsible for a team of Process Managers and their direct reports. As well as motivating them to do their best, it will be down to you to plan and resource everything effectively to handle the peak season.

As an Operations Manager, you will also lead on numerous improvement projects (KAIZEN) aimed at streamlining activities while driving up performance and quality. Taking part in site, regional and global initiatives, you will tackle complex problems that affect customers and work to resolve them with innovative solutions. You will be given a real opportunity to shape your area with ideas that could be rolled out across the Jet network.

Whatever you focus on, it will be aimed at ensuring service excellence whilst continuously improving our processes.

RESPONSIBILITIES

You will play a critical role in the management, control and direction of either Outbound or Inbound area of Operations within our Fulfilment Centre. The extent of your duties will include:

• Maintain health and safety standards within area and promote a positive health and safety culture on site.
• Lead, motivate and support a large team within a time-sensitive and demanding environment. This will include the setup and implementation of career development plans for all direct reports.
• Be a Subject-Matter Expert on larger processes and activities within the fulfilment centers, i.e. 5s audits, alignment with Standard Work procedures across the network.
• Management of the timely data collection to update operations metrics on an hourly basis, in an inventory control and systems environment, to achieve productivity targets, reduce cost per unit, eliminate errors and thus deliver excellent customer service.
• Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety & Security Manager, IT Manager) on staffing plans, schedules and performance levels to enable the Fulfilment Centre and the broader Operations network to attain Jet’s Business Plan.
• Implement change and contribute in cross-functional Six Sigma initiatives within your site and the broader Jet Operations network.
• Drive continuous process improvement and make our customer experience better than ever.

 BASIC QUALIFICATIONS

• BA degree and 5+ years in FC Operations.
• Have experience in leading large and diverse team of salaried managers
• Have excellent communication skills, both verbal and written.
• Be competent in two or more production or supply chain areas, with an impressive track-record in a similar fast- paced logistics, distribution, manufacturing or engineering environment.
• Have a sincere bias for action and be passionate about achieving results and driving production through efficiency and process improvement.
• Possess the ability to manage detail, establish root cause and be able to extract and analyze data. Must be able to demonstrate effective problem-solving and analytical capability.
• Thrive on change, inclined to operate with flexibility and commit the time required to get the job done. Work shifts, including weekends, in an operational 7/365 environment.

 PREFERRED QUALIFICATIONS

• Ideally degree qualified in Engineering or a Supply Chain/Logistics/ Manufacturing related discipline or MBA graduate.
• Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous.