ROOTS Outreach Site Support Coordinator

POSITION SUMMARY

The Reaching Out on the Streets (ROOTS) Program aims to reduce the prevalence of homelessness by addressing the social determinants of health, opening opportunities for personal agency, and intervening in critical moments of crisis to reduce criminal legal interactions, increase access to services, and reduce fatal overdoses. The staffing and organizational plan consists of both site and outreach workers who work citywide to help unhoused and unstably housed people to be healthy and safe while homeless through case management, referrals to services, addressment of daily living needs, criminal justice navigation, and follow-up care coordination. 

Our staff will facilitate non-coercive service connection based on the client’s priorities; staff use motivational interviewing, unconditional positive regard, assertive engagement, trust and reciprocity to build relationships and meet client goals. 

The ROOTS Outreach Site Support Coordinator will support the Outreach Site Manager in the daily operation of a ROOTS site and in providing services to the unhoused population. The Outreach Site Support Coordinator will carry a case load, help address daily living needs, facilitate transportation to appointments, and other duties that facilitate the smooth operation of the site in the delivery of service. Current ROOTS sites are located in the Northside, Downtown and East Liberty, respectively in Police Zones 1, 2, and 5. 

 

Department:  Office of Community Health & Safety 
Salary:  $47,916.00 per year. 


 

• WORK EXPERIENCE: The application must clearly show two (2) years of full-time experience in social services, criminal justice, healthcare street outreach, or a related field.
• EDUCATION/TRAINING: The application must clearly show a high school diploma or equivalent. A bachelor’s degree in social work, human services, direct care, criminal justice, or human development is preferred. 

POSITION DUTIES

Supports the ROOTS Outreach Site Manager in general operation of site and provision of services.

Assesses and responds to needs of clients by providing referrals to services, escalating client needs to other staff or leadership where appropriate.

Facilitates transportation needs such as public transit or ride-sharing.

Carries a higher case load to support senior site staff. 

Distributes and tracks use of harm reduction and basic needs supplies, including but not limited to hygiene supplies and winter clothing.

Addresses daily living needs such as bathing, eating, and temporary shelter.

Establishes supportive relationships with people experiencing homelessness to assist them with housing needs, and co-occurring mental health, drug and alcohol, and physical health needs. 

Ensures coordination of follow-up care to facilitate secure service connections. 

Attends weekly case conferencing with Pittsburgh Bureau of Police to coordinate care for clients.

Operates as a liaison between clients and law enforcement to help address unmet social service needs. 

Supports assessment and team intervention and makes appropriate referrals when necessary in regard to mental and behavioral health crises.

Documents service encounters, client information, and outcome tracking in relevant software using proper case management protocols.

Primarily provides support to one ROOTS site but supports other sites throughout the City of Pittsburgh as assigned.

Performs other duties as assigned or required.