Front Desk Management Intern - Summer 2024 (Housing Available)
The Lobby is the central hub for all happenings at the resort; check-ins/outs, billing, recreation, sign-ups, guest requests, soda fountain, gift shop, inquiries, etc. Our Front Desk interns learn how to manage a team, work on a team, provide excellent customer service, run and interpret reports, analyze data to make decisions and overall serve our guests. Fair Hills Resort internships are hands-on and interns have daily opportunities to interact with guests as well as key business operations. These are operational internships; interns work their department’s positions, as well as take on extra management responsibilities. This means, we work, not just delegate.
Internship tasks include, but are not limited to:
- Check-ins & Check-outs
- Billing
- Reservation Inquiries and Bookings
- Gift Shop & Soda Fountain Sales
- Activity Appointments
- Customer Requests
- General Office Duties
- Lobby Upkeep & Cleaning
- Day-Of Event Operations
- Utilize all aspects of our Property Management System, RDP
-
Utilize all aspects of our Point of Sale System, Lightspeed
This internship is geared toward a college student who is pursuing a degree in Hospitality & Tourism Management or Business Management. Front desk interns must have good interpersonal communication skills, a positive personality, and be quick to learn information important for guests and staff. There are also opportunities at the front desk to work with department heads and create specialized projects. For example; Human Resources, Events, Reservations, Inventory, Scheduling, Bar & Beverages, etc.
Applicant Requirements
- Flexibility is required - willingness to jump in and help other departments at the resort as necessary is an expectation.
- Interns must be able to work from at least the beginning of June through the middle of August - preference is given to those who have wider availability from May - September.
- Weekend, weekday, and holiday availability is required.
- Morning & Evening availability – weekly schedules are subject to change
- A strong work ethic is required. We are busy and work hard all summer!
All Internships will focus on the following skills
- Communication
- Leadership
- Teamwork
- Professionalism
- Organization
- Customer Service
- Promoting a Positive Work & Vacation Environment
Wages & Benefits
- 40 hours per week
- Pay starts at $12.00 per hour
- Eligible for up to a $2.00 per hour additional bonus
- On-Site Housing available - $100 per week
- Meals are offered to those who live on-site, complimentary at least twice daily
- Access to Fair Hills & Wildflower Amenities
- Staff Activities; Hootenanny, Staff Talent Show, Guest vs. Staff Sports, etc.