IT Operations Technician
As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous system- monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You'll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build. Learn more about the team at https://careers.epic.com/Jobs/Hosting.
More than just important work.
Epic is located in Madison, Wisconsin, a city regularly ranked as one of America's best places to live. Epic's environment is one of continuous learning; you'll have access to opportunities to expand your skill set and share your knowledge with others. We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Epic is an Equal Opportunity employer. We seek diverse perspectives, backgrounds, and experiences in our mission to improve healthcare. Research has shown that job-seekers who are women, LGBTQ+, or members of the global majority are less likely to apply for roles they don't seem completely qualified for, so we encourage all who are interested to apply. Please see our full non-discrimination statement at https://careers.epic.com/EEO.
Requirements
- Exceptional interpersonal, communication, initiative, and leadership abilities
- Eligibility to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
- Available to work second or third shift hours
- Knowledge of TCP/IP and other Internet protocols as well as tools such as ping and traceroute is a plus
- Knowledge of LINUX, especially Redhat or CentOS is a plus
- CCNA, MCSE, Network + or Linux + certification is a plus
- Knowledge of VMware is a plus
- COVID-19 vaccination
As a member of the Hosting team at Epic you'll be responsible for the confidentiality, integrity, and availability of Epic Hosting. Those responsibilities include:
- Following policies and procedures and escalating when policies or procedures are not followed
- Escalating potential security incidents and providing relevant information
- Meeting all security responsibilities defined in policies and procedures