IT Support Technician Level 1 - Internship
SUMMARY: Assist Director of IT in assuring sufficient IT tools to support all departments and ministries of the Christian Children's Home of Ohio, Encompass, and Encourage in their required tasks; to provide training and supervision of IT use according to Agency policies
All Agency staff are expected to focus on Quality improvement as a part of their job responsibilities, in an effort to make the Agency a safe and healing environment for clients and staff. This expectation includes, but is not limited to: teamwork, improving service delivery, fulfilling department goals, and other job-specific tasks that encourage excellence.
ESSENTIAL DUTIES & RESPONSIBILITIES: It is the responsibility of each employee to be a consistent witness for Jesus Christ and to adhere to the Standard of Moral Conduct and Statement of Faith. Further, each employee is responsible for dealing with others with a Christ-like attitude while helping them experience their worth in Christ, and for demonstrating behaviors reflecting CCHO's core values of Relentless Commitment, Selflessness, and Kindness.
Job-specific essential functions include the following:
- Makes every effort to maintain a 'team first' spirit and atmosphere within the workplace environment fostering and maintaining appropriate working relationships with all Agency departments.
- Assembly, configuration, setup, system troubleshooting and repair; security and user training; working with, desktop and laptop computers, servers and networked equipment at the main campus and satellite offices.
- Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES: None.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Two to four years related experience and/or training; or equivalent combination of education and experience, technical certifications a plus.
LANGUAGE SKILLS: Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to communicate with non-technical staff in terms and language meaningful to the staff member.
MATHEMATICAL SKILLS: Ability to perform basic calculations. figures and amounts such as percentages area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of network management and maintenance, the ability to service and/or troubleshoot networked PC's, peripherals, and servers. Preferred experience with imaging computers, VMware, MS Exchange, SharePoint, Office 365 Admin, and a variety of computer hardware and software.
CERTIFICATES, LICENSES, REGISTRATIONS: Comptia A+ certification required; Network +, Security +, Microsoft, VMware certifications desirable; or two to four years related experience and/or training; or equivalent combination of education and experience. Valid Ohio Driver's License and maintains a driving record that allows that individual to be insurable with the insurance company.
OTHER SKILLS and ABILITIES: Must be a good listener, fast learner and integrator of information; and be skilled in personal computer and communications technology.
OTHER QUALIFICATIONS: Ability to read, understand, and write technical documentation. Presentation of training or other materials must be organized for effective retention. Must be reliably able to communicate technology information to an employee population comprised of diverse levels of expertise.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands and fingers, with tactile precision; reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. This job requires the ability to drive from office to office, as well as use a telephone, a mobile phone, and other computer/communication equipment.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee frequently works near moving mechanical parts and in exposed to risk of electrical shock. The noise level in the work environment is usually moderate.
Candidates must be 21 or older to apply. References, background checks and drug screenings will be completed on all potential candidates. Must have valid Ohio Driver's License and maintain a driving record that allows that individual to be insurable. EOE.