Customer Service Specialist - Special Accounts
The Customer Service Specialist (CSS) provides exceptional internal and external customer service by delivering and supporing the delivery of financial services. Responsibilities include establishing, developing, and maintaining strong and effective working relationships with internal and external customers, handling of incoming customer phone calls and walk-in customers, handling of financial transactions, monetary accounting activities, funds deposits, and daily reports. The CSS also provides general administrative support for the other roles in the SAU.
LOCATION - This position may be located in one of our retail offices within our service areas of KY, IN, OH or TN. Click here for a list of locations.
How You Will Spend Your Time
o Creates a positive customer experience by delivering timely, thorough, thoughtful and responsive service in a way that exceeds customer expectations while meeting internal deadlines.
FRONT LINE CUSTOMER SERVICE: Primary contact to assist customers with payment and accounting questions. Answer incoming SAU customer phone calls using the Finesse Phone System.
o Monetary Transaction Processing
o Loan and Customer Support
o Records Management and Retention
ADMINSTRATIVE AND FACILITY SUPPORT:
o Provide general administrative support for SAU Team.
o Pick up and distribute mail.
o Coordinate paying of bills. Order and maintain office supplies.
Minimum Education & Experience
High School diploma and at least three years of successful experience in two or more of the following areas: administrative support, financially related customer service, computer operations. This is an entry level position for a Customer Service Specialist. The primary responsibility is to coordinate customer information and become fully functional through training and on-the-job experience.