Assistant Office Manager
POSITION SUMMARY
The Aspen Racquet Club is a new, state of the art tennis club in Wooster, OH, which opened its doors for business in January 2018. The club features six cushioned indoor tennis courts, well-appointed locker rooms, a pro-shop, and a mezzanine level observation deck as well as a fitness center. In addition to tennis, the club offers pickleball, pop tennis, table tennis, yoga and other fitness classes.
The Assistant Office Manager is a full or part time employee reporting to the Office Manager and will help oversee the general administrative functions and activities of the Aspen Racquet Club.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
As an integral part of the member services team, the Assistant Office Manager will be friendly and attentive professional who strives to delight our members and guests by:
· Overseeing the daily work activities of the Aspen Racquet Club desk
· Assisting with program registration, payment processing, and scheduling club services
· Helping with the pro-shop management; maintains pro-shop inventory; coordinates with Director of Tennis to stock pro-shop appropriately
· Handling check-ins, addressing questions and resolving customer issues appropriately
· Reviewing court activity, customers’ statements and accounts; addresses billing issues and maintains customer records, payment on file
· Marketing and promoting club programs, leagues, and events
· Assisting Director of Tennis or other teaching professionals as needed
· Maintaining the cleanliness of the facility to contribute to an exceptional facility experience; maintaining inventory of office and cleaning supplies; ordering new supplies as needed
· Ensuring club policies are followed by members, guests, and staff
· Facilitating maintenance of office equipment including cleaning, maintenance, and repairs
· Coordinating invoice collection, bank deposits and oversees petty cash fund
· Performing other duties as assigned