Field Service Technician - Entry Level
Entry Level - Field Service Technician
Full Time
Navarre, OH, US
6 days ago
Requisition ID: 1033
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Miller Weldmaster is looking for a dynamic Field Service Technician to work in one of the most progressive companies in the world. Miller Weldmaster needs a diversely talented candidate whose primary job is to service, troubleshoot, and install welding equipment. Applicants should be self-motivated team players with a positive attitude! Our Field Service Team travels around the world while installing and servicing machines in over 100 countries!
Miller Weldmaster offers:
- Global market strength and leadership in our industry
- A brand name that is identified worldwide with precision, quality, and innovation
- A great work environment both enjoyable and family oriented culture
- Tools, equipment, and training are provided to perform the job including specialized tools
- Clothing allowance
- Energetic and upbeat work environment! Food Truck Fridays!
Company Benefit Package including - paid time off, short-and long-term disability, basic life insurance, and business travel insurance. We have an amazing benefit package with Anthem medical, dental and vision care coverage. Our 401(k) savings plan with company matching & Tuition Assistance, and more!
**This is a salary position**
Additional requirements:
- Travel overnight 50% of the time to service customers domestically and worldwide
- Pass a pre-employment motor vehicle record check and criminal background check
Job Type: Full-time
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Field service: 2 years (Preferred)
- Maintenance: 2 years (Preferred)
- Customer service: 2 years (Preferred)
- Mechanical knowledge: 2 years (Preferred)
Willingness To Travel:
- 50% (Preferred)
Work Location:
- One location
Work Remotely:
- No
Qualifications:
- Basic knowledge of mechanical and electrical maintenance
- Calibration, preventive maintenance, and repair skills
- Timekeeping and prioritization skills
- The ability to speak more than one language is a plus!
- Excellent customer service skills, we deliver best in class customer service and take pride in our work. This position requires professionalism, a first time final approach, and a desire to meet and exceed the required customer service expectations.
- Blueprint reading
- The ability to identify the root causes of service issues using your keen knowledge of the products and your comfort with electrical or mechanical abilities
- Detail orientation, and great verbal and written communication skills
- The discipline to update service records and complete service reports on time and ensure data integrity
- The desire and ability to promote and sell services and products, generating sales leads
- Basic comfort with laptop computers and Microsoft Office software
- A valid driver's license and a safe driving history
Desired Competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Physical Demands and Work Environment:
- Frequently required to lift/push/carry items more than 50 pounds
- Continually required to utilize hand and finger dexterity
- Continually required to climb, balance, bend, stoop, kneel or crawl
- Continually utilize visual acuity to operate equipment, read
technical information, and/or use a keyboard
- Continually work near moving mechanical parts
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance