Customer Service Agent
What makes DHL great? Our people! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.
DHL Global Forwarding is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
DHL Same Day is a 24x7x365 expedited transportation company which is part of DHL Global Forwarding. Our corporate headquarters is located in Sterling, VA. We are looking for dedicated professionals to join our Operations team located in Hudson, OH. Local candidates only!
Our Specialists:
- Take incoming calls from our customers and provide excellent customer service.
- Process incoming orders and enter notes in the system.
- Answer questions on shipping rules & regulations, delivery alternatives and other solutions provided by our organization.
- Provide price quotes as requested.
- Monitor packages & shipments to insure arrivals and deadlines are met and more.
- Respond to problems, offer solutions and insure customers are responded to in a timely manner.
- Use an automated dispatch system to proactively identify breakdowns in the shipment process flow.
- Take action through problem solving to ensure quality service is provided to our customers.
- Handle incoming calls and deal directly with our couriers in the field.
- Dispatch local independent contractors and vendors for prompt pickup and deliveries.
- Update system with all current and pertinent information.
Requirements:
- Flexibility in scheduling required (open to working afternoons/evenings/weekends).
- Good knowledge of geography and time zones.
- Exceptional verbal and written communication skills.
- Excellent problem solving skills.
- Type at least 30wpm.
- Good administration & organizational skills.
- The ability to work in a fast paced environment.
- Previous experience in customer service desired.
DHL Same Day offers its employees an excellent benefits package that includes medical, dental and vision insurance, 401k and tuition reimbursement. All candidates considered must agree to and successfully pass drug screening and background checks.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, sex, color, religion, sex, national origin, disability, veteran status and other protected characteristics.
Please note a resume is required to apply for all DHL positions. If you do not have one readily available, please visit http://dhl-resumebuilder.com/ to create the necessary documentation. This program will work on both Windows and Mac operating systems.