Agency Intern

Agency Intern Position at ClaimLinx

Do you want to be a part of an exciting team? ClaimLinx specializes in consulting businesses on health insurance benefits solutions. In business since 2004, our approach is unique in the market in that we focus strategically on allowing the employer to provide health benefits in the most cost-effective way to their employees. We are a family-owned business that offers a collaborative team environment focusing on client solutions. Come be an exciting member of our team! 

The ClaimLinx Sales and Agency Intern works for the Sales and Agency Department and Consultants with making telephone calls to prospects, members and insurance companies.  Comfortable assisting with writing, quoting and processing paperwork. May include assisting members complete insurance applications for new customers, both individual and group. Responsibilities in assisting with Sales and Agency follow-up as directed by associates.  Success in this position requires demonstrating an attitude and commitment to take personal responsibility for results, particularly as it relates to proactive engagement with the clients and timely submission of all assigned customer applications, census requirements, payments, client education and sales initiatives. Additionally, the Sales and Agency Intern realizes the value of elevating the ClaimLinx brand in the market by responding to customer requests and inquiries in an expedient manner, demonstrating superior customer response and service. He or she sets job as top priority and devotes extra hours if necessary to timely customer response. 

Responsibilities of this role include, but are not limited to:

• Demonstrate an ability to build the ClaimLinx business by developing, maintaining, and strengthening relationships with all customers and prospects, internal and external
• Understand and respond appropriately to all prospective customer requests and inquiries in a timely manner
• Supports Sales and Agency Team and provides a point of contact and backup to coordinate efforts with our clients and their employees
• Acts as a liaison and point of contact between all parties
• Processes, performs research and provides correspondence to the Agency team
• Develop and demonstrate a thorough understanding of the industry with an ability to sell ClaimLinx as the best solution
• Attain a thorough understanding of the ClaimLinx solution with an ability to introduce the concept to others in an understandable format
• Act with a sense of urgency when responding to all customers
• Work through issues and resolve all customer concerns in a timely manner
• Make critical judgement calls leading to the best solution for the customer and ClaimLinx
• Must demonstrate a willingness to commit time and effort to increase professional development

To be successful in this position you’ll need:

• Comfortable speaking on the telephone
• Excellent customer service skills
• Excellent communication skills
• Project management skills
• Able to work in a fast-paced environment
• Professional appearance and demeanor
• Ability to handle sensitive information and maintain a high level of confidentiality
• Experience with data manipulation for importing & exporting information
• Ability to trouble shoot and problem solve
• Organization, attention to detail, flexibility and strong ability to multi-task
• Ability to work without direct supervision and demonstrate considerable initiative
• Can work directly with an owner of a company
• Ability to use Microsoft Office products such as Outlook, Word, Excel and Access
• Ability to use LinkedIn and other social media platforms to attract new business
• Ability to use email, phone, fax, computer, and copier