Customer Experience Representative

CUSTOMER EXPERIENCE REPRESENTATIVECapacity Expansion Co. | Grand Rapids, MIFull-Time | W-2 | In-Person

About the OpportunityCapacity Expansion Co. is hiring a Customer Experience Representative to join our Grand Rapids team.

This is an in-person, customer-facing position for someone who enjoys meeting new people, communicating clearly, and helping customers understand available products and services.

Previous industry experience is not required. We provide paid training and ongoing coaching to help new team members develop the skills needed for the position.

What You'll DoEngage with customers in a professional and approachable mannerAnswer questions and identify customer needsExplain applicable products, services, options, and promotionsAssist customers throughout applicable purchase or enrollment processesProvide a positive customer experienceMaintain accurate product and service knowledgeParticipate in paid training and ongoing coachingWork collaboratively with team members and leadershipWhat We're Looking ForWe're interested in candidates who are:

Professional and dependableComfortable communicating face-to-faceCoachable and willing to learnPositive and team-orientedOrganized and able to manage responsibilities independentlyExperience in retail, restaurants, hospitality, customer service, campus organizations, athletics, events, guest services, or other people-facing environments can transfer well to this position.

CompensationHourly W-2 compensation with weekly pay. Compensation is based on experience, position responsibilities, and interview evaluation. Additional performance-based incentives may be available.

What We OfferPaid trainingFull-time W-2 employmentOngoing coachingCustomer service and communication developmentSales and business experienceProfessional developmentLeadership development opportunities based on performance, qualifications, available positions, and business needsWork Location: Grand Rapids, MichiganWork Setting: In-person

Capacity Expansion Co. is an equal opportunity employer.