Operations Associate
About Us
Annie Aesthetic (“Annie”) is the leading acquirer and operator of best-in-class medical aesthetics and wellness practices across the United States. We take a partnership approach, working alongside each of our clinics to provide financial and operational support to drive growth and enable everyone’s success. As we integrate one of our partner practices into the Annie family, we’re looking for an Operations Associate to support our growing team and elevate operational efficiency across its clinics.
Location & Schedule
This role provides on-site support across five clinic locations in Southern California on a hybrid schedule: 4 days in clinic, 1 day from home. Occasional travel is required between Diamond Bar, Irvine, Hacienda Heights, Koreatown (Los Angeles), and Brea.
Role Overview
The Operations Associate ensures the smooth day-to-day execution of clinic workflows so Clinic Managers can focus on sales, performance, and strategic growth. This person will play a key role in integrating the practice into the Annie platform, acting as a liaison between the clinic teams and Annie’s Support Team.
Fluency in both English and Mandarin is required. The clinic team and patients primarily speak Mandarin, while communication with the Annie team, systems, and documentation are in English.
Key Responsibilities
Day-to-Day Operations
- Oversee device maintenance, cash handling, daily deposits, and facility upkeep
- Own HRIS-based onboarding and offboarding of employees
- Maintain accurate inventory processes and supply ordering
- Ensure OSHA/HIPAA compliance and keep required documentation up to date
- Coordinate with vendors for service, repairs, and supply deliveries
Performance-Oriented Culture
- Track and ensure completion of operational SOPs and checklists
- Set clear expectations for operations and foster a culture of accountability
- Identify inefficiencies or bottlenecks in workflows and recommend solutions
- Support a team culture grounded in consistency, trust, and ownership
Technology & Systems (Zenoti)
- Maintain accuracy and completeness in Zenoti for appointments, staff data, and patient records
- Support Clinic Managers and staff in using Zenoti efficiently
- Troubleshoot or escalate Zenoti issues with good judgment and timeliness
Patient Experience
- Ensure a world-class patient experience that results in a 4.75+ star average rating across platforms
- Support dispute resolution professionally and promptly
- Encourage referrals and drive loyalty through operational readiness and consistent service
Required Qualifications
- 2+ years of professional experience
- Fluent in English (speaking, reading, and writing), with the ability to communicate clearly with the Annie team
- Fluent in Mandarin (speaking, reading, and writing)
- Ability to travel between clinic locations as needed
Preferred Qualifications
- Experience in multi-unit operations, medical aesthetics, or retail leadership
- Bachelor’s degree
Core Competencies
- Organization & Planning: Prioritizes, schedules, and executes operational tasks efficiently
- Proactivity: Takes initiative and solves problems independently
- Persistence: Follows through, even when challenges arise
- Analytical Thinking: Understands data and systems, and makes sound operational decisions
- Creativity: Finds new ways to support staff and streamline processes
Compensation & Benefits
- $70,000–$75,000 annually, based on experience, plus bonus
- Flexible paid time off
- Health reimbursement plan
- 401(k) plan
- Relocation assistance available for the right candidate