Business Process Analyst Intern

Climashield is seeking a motivated, analytical, and detail-oriented Business Process Analyst Intern for Spring 2027.Reporting directly to the Controller, the intern will support a cross-functional initiative to document and evaluate the company's order fulfillment processes, from receipt of a customer purchase order through production, shipment, and invoicing.Working closely with management and employees across multiple departments, the intern will develop visual process maps, including swimlane diagrams and flowcharts, that illustrate how work and information move through the organization.The primary objective is to establish a clear, accurate, and comprehensive understanding of our current processes while identifying opportunities to improve communication, consistency, accountability, and efficiency.This internship offers meaningful, hands-on experience in business process analysis within a manufacturing environment, with direct exposure to company leadership and day-to-day business operations.Key Responsibilities• Collaborate with management and departmental personnel to understand existing order fulfillment workflows.• Conduct employee interviews, observe operational activities, and document current business processes.• Develop cross-functional swimlane diagrams, process flowcharts, and supporting documentation.• Identify departmental responsibilities, decision points, information requirements, and process handoffs.• Trace representative customer orders through the organization to understand actual workflows and common exceptions.• Apply fundamental business process analysis and Lean principles to identify inefficiencies, redundant activities, communication gaps, and opportunities for standardization.• Validate process documentation with departmental representatives to ensure accuracy and completeness.• Organize findings and develop practical recommendations for future process improvements.• Prepare and deliver a final project presentation to company management.QualificationsEducationCurrently enrolled in an undergraduate or graduate degree program in Business Administration, Supply Chain Management, Operations Management, Industrial Engineering, Management Information Systems, Business Analytics, Accounting, or a related discipline.Skills and Attributes• Strong analytical, organizational, and problem-solving abilities.• Excellent written and verbal communication skills.• Ability to interact professionally with employees at all organizational levels.• Strong attention to detail and an interest in understanding how business processes work.• Proficiency in Microsoft Excel, Word, and PowerPoint.• Familiarity with Microsoft Visio, Lucidchart, or other process mapping tools is a plus.• Interest in Lean Manufacturing, continuous improvement, or business process analysis.• Ability to work independently, manage project milestones, and meet established deadlines.• Willingness to learn, ask questions, and engage directly with operational personnel.Previous manufacturing experience or formal process mapping experience is not required.Internship Project DeliverablesThe intern will work toward completing four primary deliverables during the internship:1. Current-State Process Maps. Develop comprehensive, cross-functional process maps documenting the company's order fulfillment activities, including departmental responsibilities, workflow sequences, decision points, and information handoffs.2. Supporting Process Documentation. Prepare concise documentation describing major process activities, key inputs and outputs, systems utilized, and common process exceptions.3. Process Improvement Opportunities. Identify and summarize potential opportunities to improve process efficiency, communication, standardization, and accountability. Implementation of improvements is not required as part of the internship.4. Final Management Presentation. Present completed process documentation, key observations, and recommended next steps to company leadership.What You Will Gain• Hands-on experience analyzing real-world business processes within a manufacturing organization.• Direct interaction with company management and cross-functional teams.• Practical experience developing professional process maps and business documentation.• Exposure to customer service, supply chain, production planning, manufacturing, quality, shipping, and accounting.• Experience applying business process analysis and Lean principles to operational challenges.• An opportunity to develop recommendations that may influence future business improvements.• A substantive, independently identifiable project to highlight in your professional portfolio.