Front Desk Associate

Front desk staff are responsible for the daily operations and patient experience within the clinic. This includes:

• Managing patient check-in and check-out
• Collecting payments and ensuring accuracy
• Scheduling new and existing patients
• Monitoring and responding to emails, calls, and texts
• Ensuring all required documents and intake forms are completed 
• Maintaining organization and cleanliness of the front desk and clinic
• Accurately updating patient information in the system
• Assisting therapists and management with administrative tasks
• Escalating any patient concerns, complaints, or issues

Requirements:

• High school diploma required; college students and recent graduates are encouraged to apply.
• Previous customer service, receptionist, hospitality, or healthcare experience is a plus but not required.
• Strong verbal and written communication skills.
• Excellent organizational skills with strong attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional, dependable, and team-oriented.
• Comfortable learning new technology and software systems.
• Proficient in Microsoft Office and Google Workspace.

HOURS:

Monday: 9:00 AM – 5:00 PM (8 hrs)

Tuesday: 9:30 AM – 5:30 PM (8 hrs)

Wednesday: 11:30 PM – 7:30 PM (8 hrs)

Thursday: 9:30 AM-5:30 PM (8 hrs)

Friday: 9:00 AM – 5:00 PM (8 hrs)

Total: 40 hours