Office Administration & Business Operations Intern

Office Administration & Business Operations Intern

Michele's Hide-Away Screens & Awnings | Ocala, Florida

Position: Paid, Part-Time Internship
Compensation: $15.00 per hour
Schedule: Approximately 15–25 hours per week
Duration: Approximately 12 weeks
Location: On-site in Ocala, Florida

About the Opportunity

Michele's Hide-Away Screens & Awnings (MHAS) is seeking a motivated college student to join our office team as an Office Administration & Business Operations Intern.

This paid internship provides hands-on exposure to customer service, business administration, scheduling, sales support, and daily operations within a locally established residential improvement business.

The selected intern will work alongside experienced office staff and company management, receive structured training, and contribute to meaningful administrative projects.

Key Responsibilities

Office Administration

• Organize and maintain electronic and paper business records.
• Update spreadsheets, task trackers, correspondence, and routine administrative documentation.
• Assist with office organization and daily administrative activities.

Customer Service

• Document customer inquiries accurately and professionally.
• Assist with appointment confirmations and customer follow-ups under supervision.
• Learn and follow established customer-service procedures and communication scripts.
• Escalate customer questions or concerns to appropriate team members.

Scheduling & Sales Support

• Enter and maintain customer information in the company's business management software, Jobber.
• Assist with estimate coordination, appointment scheduling, and tracking outstanding customer requests.
• Support accurate documentation of customer interactions and service activities.

Business Operations

• Assist management with order tracking, vendor coordination, and routine operational summaries.
• Participate in administrative projects and process documentation.
• Identify opportunities to improve office workflows and organizational efficiency.

Candidate Qualifications

Required

• Currently enrolled in a college or university degree program.
• Expected to graduate within six months of the anticipated internship start date.
• Comfortable using email, word-processing software, and spreadsheets.
• Strong written and verbal communication skills.
• Dependable, organized, attentive to detail, and willing to learn.
• Able to handle customer and business information professionally and confidentially.

Preferred

• Coursework in Business Administration, Management, Marketing, Communications, Accounting, Information Systems, or a related field.
• Previous customer-service or administrative experience.
• Interest in small-business operations, customer experience, or business process improvement.

Previous professional office experience is not required.

What You Will Learn

Through structured supervision and hands-on experience, the intern will develop practical skills in:

• Professional customer communication and service coordination.
• Customer relationship management and business software, including Jobber and GoTo.
• Scheduling, administrative documentation, and record management.
• Sales-support workflows and routine business operations.
• Workplace professionalism, confidentiality, and team collaboration.
• Business process documentation and continuous improvement.

The internship will include a supervised administrative improvement project, allowing the intern to produce a practical work product for the company.

Supervision and Evaluation

The intern will receive guidance from company management and experienced office personnel.

Performance feedback will focus on accuracy, professionalism, timely task completion, communication, adherence to company procedures, and demonstrated growth in independence.

The intern will not independently approve payments, discounts, or contracts.

How to Apply

Please submit your résumé through Handshake.

Applicants should include their anticipated graduation month and year on their résumé or application.

Qualified candidates may be contacted for an interview with MHAS management.

We look forward to meeting students interested in gaining meaningful business operations experience in a professional, customer-focused environment.