Assistant Director of Housing (Student Village)

SUNY Broome is seeking qualified applicants for a full-time, 12-month, live-in Assistant Director of Housing for the Student Village. This position reports to the Director of Housing & Residential Life (Director). The Assistant Director of Housing (ADH) provides hands-on support related to operations, policies, and procedures and works with campus partners to achieve student success initiatives. The ADH manages and performs administrative functions related to the operations of the Student Village and the broader Housing & Residential Life department, including oversight of departmental email and phone communications and the delivery of customer service. The ADH provides departmental supervision in the absence of the Director of Housing & Residential Life and the Assistant Director of Residential Life (ADRL).

Responsibilities include, but are not limited to:

• Serves as housing assignments coordinator, overseeing room assignments, room changes, cancellations, meal plan selections and cancelation, and export of student resident charges to the College.
• Communicates daily meal plan changes, deposit refunds or forfeitures, and damage reports to the College.
• Assists in vetting all student residents prior to their move-in day. This includes substantial communication with the offices of Student Accounts, Financial Aid, Registrar, Academic Advising and Admissions.
• Collects and maintains emergency contact data.
• Generates computer reports as needed.
• Assists with the development and implementation of policies, procedures, and activities for residential students.
• Works with the Housing Maintenance Supervisor to track student resident room damages, as well as maintains the damage reports.
• Maintains and updates the building roster. Distributes roster weekly to Public Safety.
• Ensures the safety and security of the residential students by working closely with the Facilities Operations Lead and Public Safety.
• Supports the Director with conduct related matters, under the direction of the Dean of Students.
• Supports Student Village opening, closing, and building inspections throughout the year.
• Rotates on-call responsibilities with other Housing and Residential staff.
• Works in collaboration with ADRL in support of Resident Assistants in their roles, including training, supervision, and general role development.
• Serves on assigned College committees.
• Utilizes database systems regularly to track students and follows up with students to address issues as needed.
• Maintains an accurate vacancy list, and waitlist when necessary.
• Maintains a clean and organized front desk and assists in training student workers as assigned. Works with Public Safety with regards to the guest registration system.
• Manages the Student Village mail program and ensures the student workers follow proper procedures.
• Develops and maintains records related to the housing operations, including Room Condition Reports (RCR) and supports the transition of the RCR process to an online system.
• Work with Housing Maintenance employees to resolve work order issues promptly.
• Works in collaboration with the ADRL in the hiring, training and supervision of summer employees as needed.
• Coordinates processes associated with summer camps, conference groups, and the EOP Academy, including room assignments, paperwork, keys, and orienting students and families.

Requirements:

• Bachelor's degree from a regionally accredited institution; or foreign equivalent in Psychology, Sociology, Social Work, or related field. Master's degree in Student Affairs, Counseling, or related field preferred.
• Three (3) years of previous professional housing, residential life, or student affairs experience.
• Demonstrated experience or understanding of housing operations.
• Experience utilizing StarRez (Student Housing Management Software) or similar housing software preferred.
• Flexibility to work non-traditional hours to meet the needs of the students.
• Visa sponsorship is not available for this position. Applicants must be authorized to work in the United States without current or future sponsorship from the employer.

Required Skills:

• Strong leadership, verbal/written communication, organizational, administrative, and Interpersonal skills.
• Strong time-management abilities; capacity to manage multiple projects, meet deadlines, and maintain confidential records.
• Proficiency with technology and ability to learn new software quickly.
• Familiarity with residence hall living.
• Ability to work effectively with diverse populations of students, staff, and external constituencies.
• Conflict resolution and crisis management.
• Ability to make sound decisions independently, especially during high-pressure situations.

Special Requirements:

• The employee must live in the Student Village in a staff apartment, at no cost to the employee.
• The employee receives a meal plan each Fall and Spring semester, at no cost to the employee, with the expectation that the meal plan be used to develop community with the students by joining the students for meals throughout the semester. Meal plan services are not provided during scheduled semester breaks, winter or summer terms.

Additional Information:

The minimum annual salary for this position is $62,147. Salary commensurate with experience and qualifications.

Offers of employment will be conditional based upon the results of a satisfactory, required pre-employment Standard Background Check.

Affirmative Action/Equal Opportunity Employer.  

To learn more about SUNY Broome's employee benefits please click here.  

Application Instructions:

For best consideration, application materials should be received no later than Friday, November 27, 2026. 

SUNY Broome will continue to accept applications until the position is filled. 

Please submit a letter of interest, resume, and the name, address, and phone number of three (3) references to: http://sunybroome.interviewexchange.com/candapply.jsp?JOBID=206193