Customer Outreach Representative
Most jobs keep you behind a screen all day. This one is built around real conversations with people about a cause that’s easy to stand behind.
Our company is hiring Customer Outreach Representatives to connect members of the public with nonprofit partners that support America’s national parks. As a Customer Outreach Representative, you’ll speak with people face to face, share information about the organization’s work, and help those who are interested get involved.
Customer Outreach Representative Responsibilities
- Start friendly, professional conversations with members of the public.
- Explain nonprofit missions and the work supporting national parks clearly and accurately.
- Answer questions and listen to what matters to each person you speak with.
- Help interested individuals enroll and complete their information accurately.
- Build positive relationships with the community during outreach interactions
- Guide new supporters through the enrollment process and ensure their information is completed accurately
- Engage with a wide range of people throughout the day and adapt your approach based on each conversation
- Create a positive first impression of the organizations and causes you represent
Customer Outreach Representative Qualifications
- Prior experience in customer service, customer outreach, sales, hospitality or similar role is a plus but not required
- Comfortable approaching new people and starting outreach conversations in person
- Friendly, outgoing, and professional when representing a nonprofit organization
- Reliable, motivated, and able to stay engaged throughout a busy outreach day
- Works well independently while also contributing to a team environment
- Genuine interest in learning about the nonprofit, its mission, and the people it serves