Customer Service Representative
About the Job
As a Customer Service Representative , you will provide reassurance and solutions that make a difference in our customers’ lives. You will guide policyholders through coverage needs, policy changes, and billing inquiries while listening for needs they may not have voiced and recommending additional coverages and policies that help protect what matters most to them.
What You'll Do
- Field and complete requests for contract modifications related to buyout requests, and transfers for growing customer base
- Provide financial services customer support via phone and email channels related to various account management functions
- Proactively contact customers through outbound phone calls
- Problem solve customer escalations by collaborating with internal teams and external teams
- Ability to navigate and manage workload using multiple systems
- Exercise independent judgement to problem solve complex customer issues
- Collaborate with Tesla teammates to solve customer issues and provide excellent customer service
What You'll Bring
- High School diploma
- Proficient with Excel and Microsoft applications
- Experience within Financial Servicing Role
- Customer service experience
Benefits
- Medical, dental, and vision plans, including $0 paycheck contribution options
- Family-building, fertility, adoption, and surrogacy support
- Company HSA contributions and FSA options
- 401(k) with employer match and stock purchase plan
- Company-paid life and disability insurance
- Employee Assistance Program
- Paid sick time, vacation, and holidays
- Back-up childcare and parenting support
- Voluntary benefits including accident, critical illness, legal, pet, and identity protection
- Wellness programs, including weight loss and tobacco cessation
- Commuter benefits and employee discounts