Customer Experience Representative

Customer Experience Associate – Entry Level - Location: Plano, TX | On-site | Full-Time

About the Role We're looking for a Customer Experience Associate to join our Customer Experience team. This role is a great fit for a recent college graduate who's energized by helping people, digging into problems, and finding smarter ways to get things done.

You'll be on the front lines — talking with customers, resolving their issues, and feeding insights back into the team so we can keep getting better.

What you'll do - Handle customer inquiries across phone, email, and chat with professionalism and care - Diagnose issues quickly and work toward real solutions, not just scripts - Document interactions accurately in our CRM system - Spot recurring problems and flag them — or better yet, help fix them - Collaborate with internal teams when escalation or coordination is needed - Contribute to process improvement efforts as we grow and evolve

About you - Bachelor's degree (recent graduates welcome) - Strong communication skills — clear, patient, and human - Comfortable with technology and picking up new tools quickly - Curious by nature; you'd rather understand the root cause than close the ticket fast - Organized and reliable under pressure - Previous customer-facing experience (retail, hospitality, internships) is a plus but not required

Nice to have - Familiarity with CRM platforms (Salesforce, Zendesk, or similar) - Experience working in a team-based support environment - Interest in operations, process design, or data analysis

What we offer - A supportive team environment focused on collaboration and growth - Hands-on experience with customer operations and technology systems - Clear paths for advancement within the Customer Experience team

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