Functional Program Analyst 3 (FPA3)

About the Position  

Every day, Washington consumers count on property and casualty insurance to protect their homes, vehicles, businesses, and financial security. When a claim is denied, coverage is unclear, or an insurance company isn’t treating a consumer fairly, they need someone who understands insurance and knows how to help. That’s where you come in. 

The Washington State Office of the Insurance Commissioner (OIC) is looking for an experienced insurance professional with property and casualty expertise to join our Consumer Advocacy Program as a Functional Program Analyst 3. This is an opportunity to put your knowledge of P&C insurance, claims, coverage, underwriting, compliance, and insurance regulations to work on behalf of Washington consumers. 

In this role, you’ll independently investigate and resolve consumer complaints involving insurance companies. You’ll review policies and carrier responses, analyze coverage and claims issues, research applicable insurance laws and regulations, and determine whether insurers have met their obligations. When concerns are identified, you’ll advocate for consumers and take appropriate action to help ensure insurers are held accountable. 

You’ll also serve as a trusted resource for consumers through our Consumer Hotline and outreach efforts—explaining complex insurance issues in clear, understandable terms and helping people better understand their rights, coverage, and options. You’ll work directly with consumers, insurance companies, agency partners, and other stakeholders, using your judgment and analytical skills to bring challenging cases to resolution. 

This is more than a customer service position. It’s an opportunity to use your P&C insurance experience to make a tangible difference in people’s lives while helping strengthen fairness, accountability, and public confidence in Washington’s insurance marketplace. 

If you have strong property and casualty insurance experience, enjoy digging into complex claims and coverage questions, and are motivated by the opportunity to advocate for consumers and apply insurance regulations in meaningful ways, we want to hear from you. 

Join the OIC and bring your insurance expertise to work where it matters most—protecting Washington consumers. 

This recruitment may be used to establish a qualified pool of candidates for Functional Program Analyst 3 vacancies in the next sixty days. 

This is a Washington General Service position. The monthly salary range for this position is $5,240 - $7,044.