Treatment Coordinator Orthodontics

Position: Treatment Coordinator

Location: Clayton & Cary, NC

Company: McNutt Orthodontics

Job description:

Are you a people-person with a passion for both sales and service?

Do you thrive in a fast-paced environment where you can influence decisions and change lives?

Are you ready to be the face of a growing orthodontic practice — guiding patients through life-changing treatment with confidence and care?

If you answered yes, this might be the perfect opportunity for you.

McNutt Orthodontics is a high-energy, family-friendly, modern orthodontic practice seeking a Treatment Coordinator who brings energy, professionalism, and a results-driven mindset to our office team. This is more than just a sales and administrative role — it's a chance to help patients envision their best selves and guide them through the start of their orthodontic journey with clarity and trust.

About the Role:

As our Treatment Coordinator, you’ll be the first point of contact for prospective patients and play a key role in converting consultations into active treatments. You’ll present treatment plans, explain financial options, and make a lasting impression that reflects our commitment to both clinical excellence and exceptional customer care.

Key Responsibilities:

• Welcome new patients with warmth and professionalism, creating a positive and trusting first impression.
• Work with the doctor to document exam findings, generate treatment plan outlines and to generate professional written correspondence.
• Present orthodontic treatment plans clearly and confidently, helping patients understand their options.
• Discuss financial arrangements, insurance coverage, and payment plans with accuracy and transparency.
• Collaborate with the clinical and front office teams to ensure a seamless patient experience.
• Follow up with leads and pending cases to maximize conversion rates and meet office goals.
• Maintain accurate records of consultations, financial agreements, and patient communications.
• Support marketing initiatives and community outreach to help grow the practice

What We're Looking For:

• Ability to write well.
• Strong typing / dictation skills.
• Positive attitude and team-oriented mindset.
• Strong computer skills; we use a Apple Computers.
• Ability to generate professional correspondence quickly and accurately.
• Organized, detail-oriented, and comfortable managing multiple responsibilities.
• An articulate strong communicator who can educate, empathize, and influence with confidence via the spoken word and the written word.
• A self-starter who thrives in fast-paced, dynamic environments.
• Passion for helping people and being part of a practice that transforms lives.
• Willingness to learn and master digital dental photography and radiology. 
• Professional appearance and demeanor. 
• Available to work at both Cary and Clayton, NC locations.

Schedule (Alternates between Cary and Clayton, NC locations):

• Monday – Thursday: 7:15 AM – 5:00 PM (1-hour lunch)
• Friday: 8:00 AM – 12:00 PM

Compensation:

• Competitive base salary with a structured monthly bonus program.

Benefits:

• 401(k) with employer match
• Paid time off (PTO) and vacation
• Employee orthodontic and dental treatment discounts
• Quarterly Bonus

Ready to join a team where your sales and marketing skills and passion for service truly make a difference? Apply today — and let’s build beautiful smiles together.

How to Apply:

Please send your resume, a short intro, and a screenshot of your personality test results to: dentalinterview@gmail.com

Take the test here: https://www.humanmetrics.com/personality/test

No phone calls or walk-ins, please.

Job Type: Full-time

Work Location: In person