Customer Supply Chain Specialist

Customer Supply Chain Specialist

Location: Londonderry, NH or Minneapolis, MN

From Your PASSION to Ours

The Opportunity

Lactalis US Yogurt is seeking a Customer Supply Chain Specialist to provide exceptional customer service and maintain strong partnerships with assigned customers, sales teams, and internal supply chain stakeholders. This role leads the order-to-delivery process for assigned accounts, ensuring accurate order execution, strong service performance, and effective resolution of customer issues. The position reports to the Manager, Customer Supply Chain.

How You’ll Make an Impact

• Drive customer satisfaction by ensuring accurate and efficient management of the order-to-delivery process.
• Strengthen customer relationships through proactive communication, problem resolution, and service excellence.
• Improve operational efficiency by identifying and supporting scalable service improvements across customers, geographies, and business units.
• Deliver actionable customer insights through data analysis and reporting that support business performance and decision-making.

From Your EXPERTISE to Ours

What You’ll Be Doing

• Manage the complete order lifecycle from order creation through delivery while ensuring compliance with terms of sale, lead times, and inventory availability.
• Track order fulfillment and shipment status while coordinating with internal teams to secure appointments, clarify transportation requirements, and monitor fill rates.
• Utilize Excel and customer analytics to understand, communicate, and support key service metrics internally and externally.
• Identify opportunities to improve customer service and collaborate with business partners to implement initiatives across multiple customers and business units.
• Research customer issues, determine root causes, and provide timely and professional solutions.
• Prioritize critical tasks and make sound business decisions during periods of high demand.
• Maintain customer records, reports, and documentation required to support assigned accounts.
• Meet customer service level expectations established by customers and dedicated account teams.
• Perform other duties as assigned.

From Your STORY to Ours

What You'll Bring

• Bachelor’s degree in Supply Chain Management or Business preferred.
• Three to five years of experience in customer service and/or order management within a manufacturing environment preferred; education may be substituted.
• SAP experience preferred.
• Strong computer skills, including proficiency in Microsoft Word and Excel.
• Strong written and verbal communication skills.
• Strong teamwork, planning, and organizational skills.
• Ability to prioritize work and meet deadlines within established time constraints.
• Ability to adapt and perform effectively in a changing work environment.
• Comfortable speaking and presenting to large groups.

Why Lactalis?

At Lactalis, you'll find the scale of a global leader, the culture of a family-owned company, and the opportunity to build a long-term career. We offer competitive compensation, comprehensive benefits, retirement savings programs, Paid Time Off beginning on day one, education reimbursement, and ongoing opportunities for professional growth and development.

Whether you're helping produce world-class dairy products, support our manufacturing network, strengthen customer partnerships, drive innovation, or develop future talent, your work will help shape the success of the brands consumers know and trust every day.

Apply today and help us shape the future of dairy.

Equal Opportunity Employer

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.