Sales Operations Coordinator

Sales Operations Coordinator | Customer Success & Merchant Support

Company: Local POS Depot
Location: Coral Springs, Florida
Job Type: Full-Time
Department: Sales Operations / Merchant Services
Industry: Financial Services, Payment Processing, POS Technology & Business Services

About Local POS Depot

Local POS Depot is a growing business technology and merchant services company helping restaurants, retailers, convenience stores, salons, and other businesses with POS systems, payment processing, merchant services, business technology, and customer support solutions.

We are looking for a motivated, organized, and professional Sales Operations Coordinator to join our U.S. team.

This is an excellent opportunity for a recent graduate or early-career professional interested in gaining hands-on experience in sales operations, customer success, account management, CRM systems, payment technology, merchant services, business operations, and client relationship management.

You will work closely with our Sales Head and interact with customers, sales representatives, payment processors, POS vendors, technicians, and business partners.

What You'll Do

• Manage new leads and maintain accurate customer information in our CRM.
• Update sales pipeline stages, notes, follow-up reminders, and priority lead lists.
• Schedule merchant calls, product demos, follow-up meetings, partner meetings, and installation appointments.
• Help manage the Sales Head's calendar and important reminders.
• Follow up with prospective and existing customers by phone and email.
• Request missing merchant documents and confirm pending requirements.
• Send approved brochures, applications, proposals, equipment information, and sales materials.
• Assist merchants with preparing applications and collecting required documentation.
• Review applications for missing information before submission.
• Track merchant applications through underwriting and approval.
• Communicate with payment processors regarding pending applications, approvals, declines, and additional document requests.
• Coordinate POS equipment orders, device assignments, shipping, deliveries, replacements, and approved returns.
• Coordinate POS installation appointments between customers and technicians.
• Confirm installation dates and follow up after installation.
• Communicate with POS vendors, processors, and business partners regarding equipment, shipping, training, marketing resources, and support.
• Prepare daily and weekly sales activity reports.
• Track leads, calls, appointments, applications, approvals, installations, lost opportunities, and pending actions.
• Draft professional business emails and organize sales correspondence.
• Prepare meeting notes, task lists, presentations, quotations, comparison sheets, brochures, and merchant-facing documents.
• Follow up with existing customers regarding satisfaction, additional locations, equipment, services, and support requirements.
• Coordinate activities and pending tasks with sales representatives.
• Assist with basic customer service by documenting merchant issues and routing them to the correct support team, processor, or vendor.
• Maintain a master pending-action tracker to ensure important tasks and deadlines are completed on time.

What We're Looking For

We welcome students, recent graduates, and early-career professionals who have strong communication skills and are interested in developing a career in business operations, sales, customer success, account management, financial technology, or merchant services.

Preferred skills include:

Communication | Customer Service | CRM | Sales Operations | Account Management | Customer Success | Business Development | Lead Management | Microsoft Excel | Google Workspace | Email Communication | Scheduling | Reporting | Administrative Support | Project Coordination | Relationship Management | Time Management

Previous experience through an internship, campus organization, customer service position, sales role, administrative role, retail environment, or business-related project is valuable but not necessarily required.

You May Be a Great Fit If You Are

Organized, proactive, dependable, professional, comfortable speaking with customers, confident writing business emails, able to manage several tasks at once, and someone who enjoys following a task from beginning to completion.

We especially value people who don't wait to be repeatedly reminded about pending work. If you see an unanswered customer request, pending application, missing document, upcoming appointment, or approaching deadline, we want you to take ownership and help move it forward.

What You'll Learn

This position provides hands-on exposure to several areas of business, including:

Sales Operations • Customer Success • CRM Management • Account Management • B2B Sales • Payment Processing • Merchant Services • POS Technology • Underwriting • Vendor Management • Business Communication • Reporting • Operations Coordination

You will gain practical experience working directly with business customers and participating in the complete sales and merchant onboarding lifecycle.

Career Growth

This role can provide a strong foundation for future opportunities in areas such as:

Sales Operations, Account Management, Customer Success, Business Development, Merchant Services, FinTech, Operations Management, Client Relations, and Sales Management.

Strong performers may have opportunities to take on greater responsibilities as Local POS Depot continues to grow.

Who Should Apply?

We encourage candidates studying or graduating in areas such as:

Business Administration, Marketing, Sales, Finance, Management, Communications, Entrepreneurship, Economics, Information Systems, Hospitality Management, Retail Management, or related programs.

Candidates from other academic backgrounds with strong communication, organization, and customer-service abilities are also encouraged to apply.

Apply Today

If you want an opportunity where you can develop real-world experience working with business owners, sales teams, payment processors, POS technology companies, and merchant service providers, we'd like to hear from you.

Email: hiring@localposdepot.com
Call: +1 754-245-2495

Local POS Depot is an Equal Opportunity Employer. Employment decisions are based on qualifications, skills, experience, performance, and legitimate business requirements.