Customer Support Intern

ABOUT POWERMARKET
PowerMarket is a growing company working at the intersection of energy, policy and technology that believes the future of the clean energy industry is digital. In addition to launching exciting new clean energy products and services, we're a national leader in community solar and provide solar developers, utilities, and municipalities with a technology and services platform to manage their clean energy program offerings.

We are a mission driven, 100% employee-owned company that’s growing rapidly. We work out of a fantastic co-working space located in midtown Manhattan, and support remote and hybrid work environments with many employees choosing to go into the office a couple days each week. Although we are open to remote candidates, very strong preference will be giving to people local to the NYC region for this role.

ROLE OVERVIEW
We are looking for a Customer Support Intern to join our Support team and assist with day-to-day customer operations. This role is ideal for a student who is passionate about clean energy and wants hands-on experience in customer communications, problem-solving, and operations within a mission-driven technology company. You will work closely with our Support Coordinators and leadership team to ensure customers have a smooth and informed experience throughout their community solar journey.

 

Responsibilities

• Your primary objective will be to help deliver exceptional customer experience alongside the Support team
• Respond to customer inquiries via phone and email with clarity, accuracy, and professionalism
• Support customer enrollment and account troubleshooting
• Support company collections efforts by initiating communication to customers in past due status
• Maintain and update company records and internal documentation
• Assist in the tracking of trends in customer questions and providing feedback to improve processes
• Collaborate with team members to ensure timely and high-quality support
• Other administrative tasks as requested by management

Qualifications

• Recent graduate or current student pursuing a degree in Communications, Marketing, Business, Public Policy, Environmental Studies, Sustainability, or other related fields
• Comfortable discussing and setting up payment arrangements when appropriate.
• Very Strong written and verbal communication skills
• Detail-oriented, organized, and eager to learn
• Team player: Willing to collaborate with Support, Billing, Account Management, and other internal teams when an account requires additional assistance.
• Persistence: Willing to make multiple attempts to reach customers and follow up consistently until an account is resolved.
• Interpersonal Skills
• Confidence
• Empathy
• Able to listen to customer concerns, identify the underlying issue, and work toward a payment solution.
• Comfortable speaking with customers over the phone
• Interest in clean energy, climate technology, or mission-driven work

Salary

$20.00 - $25.00 per hour

To Apply:

Send a current resume and cover letter to: careers@powermarket.io