Total Loss Adjuster
At Safety Insurance, we don’t just offer jobs – we offer careers that are challenging, fulfilling, and designed to grow with you.
Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That’s why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek. Conveniently located in the heart of Boston’s financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.
Safety’s benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:
- Medical and dental insurance
- 100% matching 401(k) retirement plan
- 100% tuition reimbursement
- Free on-site fitness center
- Complimentary coffee and breakfast service
- Hybrid work schedules
- Working Advantage Discount Program
- Employee Assistance Program
- …and much more!
Join Safety Insurance and discover a career that’s built to support your success – both personally and professionally.
About The Position
The Total Loss Adjuster is responsible for investigating, evaluating, and resolving auto claims in which the vehicle has been deemed a total loss. This role involves managing the claim process through final settlement, ensuring compliance with company policies, regulatory requirements and delivering excellent customer service to policyholders and claimants. This is an in-office role based out of our Boston, MA office.
Responsibilities
- Evaluates total loss appraisals to effect settlement within authority
- Uses available resources to determine accurate actual cash value
- Negotiates vehicle value with 1st and 3rd parties and their representatives
- Controls salvage costs and resolution
- Works with manager to resolve difficult situations
- Develops and maintains claim files that document all activities
- Evaluates and settles 1st and 3rd party substitute transportation claims
- Performs other activities as required
Qualifications
- Requires a bachelor’s degree
- Equivalent work experience will be considered in lieu of a bachelor's degree
- 1+ years of property claims experience is preferred, but not required
- Total loss negotiation experience is preferred