Ecommerce & Office Assistant

Kyrgies is a proud participant in the InternshipsVA program. #InVA

Why Kyrgies

Kyrgies is a growing eCommerce brand specializing in natural wool footwear handmade by artisans in Kyrgyzstan. As a small business, our team works closely across eCommerce, customer experience, fulfillment, and day-to-day business operations. Interns have the opportunity to gain hands-on experience and see firsthand how the different areas of an eCommerce business work together.

Internship Purpose

The eCommerce & Office Assistant Internship provides hands-on experience in business operations, customer service, and eCommerce administration. Working alongside our operations team, the intern will gain practical experience supporting customers and participating in the day-to-day administrative processes that keep an eCommerce business running smoothly.

Responsibilities

• Respond to customer emails and phone calls regarding orders, shipping, returns, exchanges, product questions, and warranty inquiries.
• Process customer returns and exchanges through our eCommerce platforms.
• Monitor and respond to customer inquiries throughout the day.
• Escalate complex customer concerns, billing discrepancies, or policy exceptions to management when appropriate.
• Prepare the office each morning by organizing the reception area and checking overnight voicemails.
• Sign for and distribute incoming packages and deliveries.
• Monitor office supply levels and notify management when supplies need to be reordered.
• Help maintain a clean and organized office environment.
• Assist with additional eCommerce and business operations projects based on business needs and the intern's interests.

What You Will Learn

Through this internship, you will gain hands-on experience with:

• eCommerce operations and administration
• Business administration
• Customer relationship management
• Shipping and fulfillment processes
• Returns and warranty management
• Office operations and administrative support
• Professional written and verbal communication
• Customer service and problem-solving
• The day-to-day operations of a growing consumer brand

What You'll Need to Get the Job Done

• Excellent written and verbal communication skills.
• Strong reading comprehension and attention to detail.
• Professional, organized, and dependable.
• Comfortable learning new computer programs and technology.
• Ability to manage multiple tasks while staying organized.
• Positive attitude and willingness to learn.
• Customer service experience is a plus, but not required.

Internship Eligibility

Candidates must:

• Have a high school diploma.
• Be currently enrolled, or intending to enroll, in an undergraduate program at a Virginia college or university, including an eligible public or private 2-year or 4-year institution.
• Have not completed an undergraduate degree prior to the start of the internship.

Location and Schedule

Location: In-person, North Chesterfield, Virginia
Schedule: Part-time, 20 hours per week, Monday–Friday
Internship Dates: 9/1/26 – 1/31/27
Date Flexibility: Start and end dates are flexible; however, we would prefer the intern to complete at least two weeks of training prior to October 1st.

Compensation

Starting at $17.00 per hour.

Why Students Should Apply

This internship is a great opportunity for a student interested in entrepreneurship or pursuing a career in business operations, administration, customer success, or eCommerce. Because Kyrgies operates with a small, collaborative team, the intern will gain exposure to multiple areas of the business and develop practical skills that can be applied across a variety of professional roles.