Bilingual Customer Service Representative
Bilingual Customer Service Representative - State Farm Agent Team Member
Position Overview
Ryan Williams State Farm is hiring a full-time Customer Service Representative in Chicago, IL to join a supportive, professional office. We invest in our team through training, ongoing development, and a work environment built around collaboration and growth. Fluency in Spanish and English is required for this role.
Responsibilities
- Conduct policy reviews, follow up on claims, and proactively reach out for renewals and service updates
- Follow up consistently to support customer loyalty and retention
- Serve Spanish- and English-speaking customers clearly and accurately
- Maintain accurate customer records in the agency system
- Handle policy questions, billing inquiries, and coverage changes accurately
- Resolve service issues with patience and professionalism
- Identify coverage gaps and service needs during reviews
Qualifications
- Fluent in Spanish and English (required)
- Positive, professional, customer-first attitude
- Excellent listening, empathy, and problem-solving skills
- Organized and detail-oriented with strong follow-through
- Willingness to obtain the required Property and Casualty license
Benefits
- Base salary plus performance-based commission
- Health insurance
- Dental insurance
- Paid time off (vacation, sick, and personal days)
- Paid company holidays
- Clear career advancement paths
- Company events, contests, and team lunches
Pay range: $45,000-$65,000 per year