Sales & Account Coordinator – NYC In Person

Customer Care & Customer Engagement Associate

About Heera Moti

We are looking for a Customer Care & Customer Engagement Associate to join our team and become an important part of our day-to-day customer relationships.

The Role

You will work closely with our customers and internal sales team to ensure our clients receive an exceptional experience from the moment they contact us through order follow-up and beyond.

This role is ideal for someone who enjoys communicating with people, building relationships, staying organized, and taking ownership of tasks.

Key Responsibilities

• Communicate with customers by email and phone in a professional, friendly, and timely manner
• Respond to customer inquiries and follow up on requests
• Maintain regular communication with existing customers and help strengthen relationships
• Follow up with customers regarding orders, selections, quotes, shipments, payments, and other requests
• Assist the sales team with customer communication and account follow-up
• Reach out to existing customers to introduce new merchandise, collections, and opportunities
• Help re-engage customers who have not ordered recently
• Maintain accurate customer notes, follow-up reminders, and account information
• Coordinate internally with sales, inventory, accounting, production, and shipping teams
• Track open customer requests and make sure nothing falls through the cracks
• Assist with preparing customer communications, product information, and sales follow-ups
• Help coordinate customer appointments and showroom visits

What We Are Looking For

We are looking for someone who is:

• Reliable and dependable
• Professional and polished
• Extremely organized and detail-oriented
• Comfortable communicating with customers and coworkers
• Friendly, personable, and confident
• A strong written and verbal communicator
• Proactive rather than waiting to be told what to do
• Able to prioritize multiple tasks
• Comfortable following up and staying on top of open items
• A quick learner who is willing to learn the jewelry business
• Comfortable using email, Excel/Google Sheets, and basic computer systems
• Positive, energetic, and team-oriented
• Someone who takes ownership and follows through

Reliability & Work Ethic

This position requires someone who takes their commitments seriously.

Dependability, punctuality, consistent attendance, responsiveness, and follow-through are essential to this role.

We are looking for someone who understands that being part of a small, relationship-driven business means your teammates and customers depend on you. If you are given a task, we expect you to take ownership of it, communicate if there is an issue, and make sure it gets completed.

This is not a role where you simply complete the minimum assigned tasks and wait for the next instruction. We want someone who sees what needs to be done and takes initiative.

Qualifications

• Bachelor's degree or recently graduated from college preferred
• 0–2 years of professional experience
• Customer service, sales, hospitality, retail, luxury, or office experience is a plus
• Excellent written and verbal communication skills
• Strong attention to detail
• Professional demeanor
• Comfortable working in a fast-paced environment
• Strong organizational and follow-up skills
• Must be comfortable working in person in our New York City office
• Must be dependable and able to maintain consistent attendance

The Ideal Candidate

The ideal candidate is someone who is smart, motivated, dependable, personable, and hungry to learn.

If you are someone who shows up, follows through, communicates clearly, takes initiative, and genuinely enjoys working with people, we would love to meet you.