Sales Customer Experience Manager
Sales Customer Experience Manager
Lexus of Lehigh Valley is Pennsylvania’s largest Lexus retailer and the first Lexus Plus–certified dealership in the country. Our Peaceful Promise sales model provides one upfront price and one point of contact; creating a simple, transparent, luxury experience for every guest.
What You’ll Do
- Serve as the customer’s single point of contact from inquiry to delivery
- Communicate with customers by phone, text, email, and in-person
- Explain our one-price, one-person process in a clear, friendly way
- Conduct vehicle demonstrations at the dealership (or occasionally off-site)
- Review trade values, terms, payments, and protection options
- Partner with our Technology Specialists for smooth vehicle deliveries
- Follow up to ensure an exceptional guest experience
Who You Are
- Professional, friendly, and confident with people
- Strong communicator who stays calm under pressure
- Motivated by sales but committed to an honest, guest-first approach
- Tech-savvy and excited about luxury vehicles
- Must be able to work Saturdays
- Valid driver’s license required
- Sales or customer-facing experience preferred
What We Offer
- Base salary + performance bonuses
- Modern, transparent sales model (no haggling, no handoffs)
- Full training and strong leadership support
- Luxury workplace and a collaborative team
- Growth opportunities within the Lexus brand
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person