Enrollment Coordinator (Shreveport/Bossier City, LA Online Admissions)

Title: Enrollment Coordinator (Shreveport/Bossier City, LA Online Admissions) 

Location: This position is remote, but candidates must live in or near the Shreveport/Bossier City, LA area to support local recruitment partnerships and events.

Required Documentation
Interested candidates should submit a cover letter and resume. Submit your documents at the end of the application to be considered. If you need help, please reach out to employment@uiu.edu. 

Position Summary

Upper Iowa University is seeking an Enrollment Coordinator (Admissions Recruiter) based in the Shreveport-Bossier City, Louisiana area to recruit prospective students for UIU’s online undergraduate and graduate programs. This is a non-exempt position that actively coordinates and does regular outreach to local businesses, military facilities, community college partners, and other institutions in the state of Louisiana. Responsible for the communication and support of prospective students with admissions, transfer credits, degree plans, and financial aid. 

Position Responsibilities
 

Enrollment Services

• Work collaboratively to increase UIU visibility in northern Louisiana and the surrounding area. Actively recruits new students for Online and Self-Paced Programs. Determines eligibility for admission and advises students regarding admission status. 
• Follow up on all leads with phone calls, text messages, and emails as established within the communication flow. Maintains a mindset that all leads are good leads until the prospect specifically states they are no longer interested. 
• Advises prospective transfer students, using appropriate articulation worksheets. 
• Advises prospective students about financial aid availability, loan options, veterans and total military family benefits, company tuition reimbursement, and other financial aid options. 
• Represents UIU at local Northwest Louisiana events as well as at regional events in an effort to grow enrollment. 
• Maintains constant communication to report activities and outcomes during each contact and/or visit. 
• Maintains accurate detailed events in CRM calendar while recruiting at college fairs, military fairs, trade shows, and other appropriate venues, promoting University programs. 
• Recruit, advise, and support Prison Education Programming in northern Louisiana.
• Continuously identifies opportunities/niches for UIU expansion/growth. 
• Collaborates with other UIU team members on University-wide recruitment and retention initiatives including, but not limited to: virtual events, orientations, and initiative working groups. 
• Maintains a working knowledge of current degree programs, policies, major content, and transferability of credits, including CLEP, ACE, and DSST.  
• Performs job duties and other tasks pursuant to current UIU policies and procedures.  

Customer Service

• Ensures the University’s culture of superior customer service through example and encouragement. 
• Professionally represents Upper Iowa University to internal and external customers, including students, prospective students, companies, organizations, partner schools, faculty and staff. 
• Provides prompt responses to email, voice, and other mail to ensure timely follow-up and outstanding service to all customers. 

Collaboration

• Promotes UIU by supporting the organization’s mission, vision, and goals. 
• Refers prospective students to appropriate resources. 
• Works collaboratively with the Director, other university admissions teams, and the campus support offices (Registrar, Business Office, and Financial Aid Office) to assist learners. 
• Serves on University committees and teams as appropriate. 
• Additional duties as assigned in support of University objectives. 

Qualifications 

• Bachelor’s degree required; equivalent experience in recruitment, sales, student services, workforce development, military education, or community outreach will be considered.
• Must be located in Northeastern Louisiana, preferably within the Shreveport or Bossier City area, or have the ability to be in that area daily.
• Outstanding interpersonal communication and writing skills 
• Experience in higher education admissions, student recruitment, sales, nonprofit outreach, workforce development, or community engagement preferred.
• Willingness to work flexible schedules, including evening hours and weekends. 
• Must possess a valid driver’s license and be able to travel locally and regionally. 
• Excellent computer skills including experience in Microsoft Office Suite. Experience using a Customer Management System is preferred. 
• Professional accomplishments that reflect self-motivation, initiative, independence, and strong customer service orientation. 

Benefits Package
Free & reduced UIU tuition packages for employees, dependents, and spouses, paid vacation and sick leave, paid holidays, retirement, health, life, and other insurance are available.

Employment is contingent upon successful completion of a background check.

About us

Upper Iowa University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation of any type without regard to race, color, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upper Iowa University’s policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, furloughs, use of facilities, participation in activities, compensation, and training.

Learn more at https://uiu.edu/employment/.