Resident Services /Rent Collection Specialist
Position: Resident Services / Rent Collections Specialist ( Full-Time)
About the Role
Smart Asset Management is seeking a customer-focused, detail-oriented Resident Services / Rent Collections Specialist to provide exceptional service to residents and property owners while supporting rent collection efforts. This hybrid role requires strong critical thinking, analytical, communication, and problem-solving skills to resolve issues efficiently in a fast-paced property management environment.
Key Responsibilities
- Answer and route inbound calls from residents, property owners, and prospective clients
- Analyze resident concerns and determine the best course of action based on company policies and procedures
- Resolve issues independently when possible or escalate to the appropriate department
- Maintain accurate resident records through data entry and system updates
- Assist with front desk coverage, resident onboarding, and in-office customer service as needed
- Collect rent for an assigned portfolio following company policies and procedures
- Collaborate with rental assistance agencies to identify solutions for residents
- Communicate with property owners regarding portfolio performance
- Partner with internal departments to resolve issues and improve the resident experience
Qualifications
- Minimum 2 years of customer service experience
- Strong critical thinking, analytical, and problem-solving skills with the ability to make sound decisions
- Excellent communication and interpersonal skills
Strong attention to detail and data entry/computer proficiency
Bilingual (English/Spanish) preferred, but not required
Property management or collections experience is a plus