Business Development Representative

Title:   Business Development Representative                 

Reports To: Inside Sales Manager             

Primary Purpose:     As a Business Development Representative (BDR) on the Inside Sales team, you will be responsible for driving new business opportunities and closing sales. Your primary focus will be identifying, prospecting, and engaging with potential customers in key markets, leveraging a mix of outreach methods such as prospecting, cold calling, and email campaigns. You'll present product solutions and convert prospects into long-term customers. Success in this role will be measured by your ability to meet or exceed sales targets, contribute to overall team growth, and build strong relationships with new clients.

Expected Attributes: 

• Positive “Customer First” attitude with a high level of accountability, personal drive, ambition, integrity
• Passion for using effective sales and marketing techniques on the telephone; Motivated by results, able to professionally handle rejection on the telephone, and stay motivated for the next opportunity
• Strong interpersonal and verbal/written communication skills with the ability to work effectively with a wide range of internal and external customers.
• Effective planning, organization, and project/time management skills
• Ability to set personal and professional goals, while demonstrating a strong work ethic
• Team-oriented customer-centered spirit with a passion to help and lead others
• Passion for continuous improvement in all aspects of the company’s performance; Driven for results and measuring progress
• Balances issues emotionally and objectively; Inspires others and empathizes with other employee concerns.  Must be able to positively receive and utilize feedback and coaching from management when it is provided.

Qualifications: 

• Bachelor’s degree in business or related field required
• Proven sales experience, ideally in B2B or inside sales
• Solid telephone sales skills with the drive/persistence to find potential customers and inspire them with information about our products or services. Personal drive for positive results.
• Ability to learn new products and services quickly.
• Previous experience working with ERP systems for evaluating sales data; CRM software for database management
• Efficient with Microsoft Office software (Word, Excel, PowerPoint)

Primary Duties and Responsibilities:

• Identify and target new business opportunities in a variety of industries
• Generate leads through outbound prospecting, cold calling, and email outreach
• Build and maintain a strong pipeline of leads and opportunities
• Collaborate with sales and marketing teams to refine strategies and ensure effective lead generation
• Maintain accurate records of all sales activities in CRM
• Provide an outstanding customer experience with a strong focus on service and support. 
• Make at least the required number of outbound telephone calls and/or send email messages to business leads or inactive/prospective customers each day. 
• Quickly qualify a potential customer (or not) as it relates to sales potential.  Enter information in database completely with information valuable for future reference.
• Communicate needs and service issues with company personnel for resolution.
• Attend industry events and tradeshows or conferences to build awareness, prospects and opportunities 
• Provide reports to management on time as requested and required.
• Track key metrics and outcomes to ensure repeatable success.