Student Accounts Intern Assistant

Intern's primary role is to review the student billing life cycle from student deposits, billing and payments, to collections.  Perform analyses on students’ account balances.  Perform tests on the following:  on line payment processes, enrolling in payment plan, proxy enrollment.  Review all on line forms and notices sent to peers for clarity of instructions and recommend changes as needed.

Review peer schools for billing and payment processes and recommend best practices.  Responsible for creating flowcharts, matrices, and updating procedural manual for best practices on collection policies and procedures.   The intern will provide a visual flowchart of the student billing life cycle, and submit a competitive matrix of peer college’s payment plans and debt collection processes. Deliverables will include the above and overall assessment of the student billing life cycle.  

Assists the college community with general questions and performs general clerical office duties.