Shift Lead/ Assistant General Manager

Position Summary

We are looking for a reliable, self-motivated Assistant General Manager/Shift Lead to help oversee the daily operations of our dog daycare, boarding, and grooming facility. This role combines leadership, customer service, pet care, and administrative responsibilities to ensure dogs receive exceptional care and clients receive outstanding service.

Responsibilities

• Lead and support staff to ensure daily tasks are completed efficiently and correctly.
• Ensure all dogs are fed, medicated, supervised, and cared for according to facility standards.
• Handle customer interactions professionally, including check-ins, check-outs, phone calls, and concerns.
• Manage appointments, records, and front desk operations.
• Monitor facility cleanliness, safety, and organization.
• Create social media content, including photos, videos, and posts.
• Act as a positive role model and maintain a professional work environment.

Qualifications

• Strong customer service and communication skills.
• Excellent organizational and multitasking abilities.
• Leadership experience preferred.
• Comfortable handling dogs of all sizes and temperaments.
• Experience with scheduling, recordkeeping, and social media platforms.
• Reliable, responsible, and detail-oriented.
• Passion for dogs and providing exceptional customer experiences.

Ideal Candidate Someone who loves dogs and people, takes initiative, leads by example, and can keep both the team and daily operations running smoothly.