Showroom Management Trainee

Do you have a passion for luxury retail sales? Do you enjoy interacting with people and building relationships? Are you eager to develop into a successful business leader? 

If so, then we’d like you to join our team as a Showroom Management Trainee.   

About the Program: 

The Showroom Management Trainee program is a multi-year program aimed at attracting, developing, and retaining world-class showroom leaders. During this program, trainees will function as showroom design & sales consultants while progressively developing the skills required to manage personnel performance, showroom operations, and financial results. Trainees will deliver exceptional customer experience while learning to lead a sales team, manage assets, and support showroom profitability in alignment with Company policies and procedures.

As a trainee, you will: 

• Build customer relationships, achieve sales goals, generate sales opportunities, prepare quotes and bids, and complete showroom transactions in accordance with company policies and procedures.
• Grow and retain an established customer base while developing new business opportunities through prospecting, outside sales, networking, and community involvement.
• Develop a deep understanding of product knowledge and solutions to confidently recommend the right products and deliver exceptional customer experience.
• Assist customers with showroom selections and provide profitable solutions that meet their project needs.
• Visit customer offices, job sites, and industry events to strengthen relationships and generate sales opportunities.
• Support and develop skills in recruiting, training, coaching, and leading showroom sales personnel.
• Establish and track sales goals, customer activity, and business development initiatives.
• Analyze sales performance and financial reports to identify opportunities to increase sales, profitability, and operational efficiency.
• Build strong customer, vendor, and teammate relationships that drive long-term business growth.
• Maintain customer records, sales plans, call reports, and appointment schedules.
• Support accounts receivable collection efforts and communicate potential credit risks to management.
• Conduct business in accordance with company policies, safety requirements, and ethical standards.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You: 

• College degree (preferred) or 2+ years of luxury retail sales management. 
• Experience in customer service, sales, showroom sales, or contractor sales preferred. 
• Able to drive for company business. As a company business driver, you must:
  • Be at least 18 years old.
• Possess a proper and valid driver’s license.
• Have a driving record that meets the criteria for being an Authorized Driver in accordance with Company policy.

 Our ideal candidate will also: 

• Be willing and able to travel regularly within the assigned market (a must). 
• Possess a demonstrated interest in sales leadership and business management.
• Possess excellent customer service, communication, listening, and relationship-building skills. 
• Be able to prospect, develop, and retain customers. 
• Have knowledge of and interest in kitchen and bathroom design trends and showroom selling techniques.
• Take initiative and demonstrate leadership qualities and potential including the ability to positively influence others. 
• Be able to analyze customer and financial data to support business decisions.
• Possess strong personal sales skills and the ability to support team sales performance.
• Be proficient with CRM systems and Microsoft Office software (Outlook, Word, Excel).
• Be able to learn how to use and operate the applicable computer hardware and software systems (Solar Eclipse, Mincron) used to process orders.
• Have a strong work ethic and demonstrate integrity, organization, and accountability.
• Be able to build and maintain strong working relationships with customers, teammates, vendors and co-workers.
• Possess the drive required to continually identify and pursue new customers and to increase market share and profitability of each assigned account. 
• Ability to communicate effectively in both written and spoken English.
• Ability to perform accurate mathematical calculations using whole numbers, fractions, decimals, and percentages.
• Have flexible availability and be able to work weekends and varied schedules.