Administrative Supervisor, Ski & Ride School

POSITION SUMMARY: 

At the Arapahoe Basin Ski and Ride School, we like to have fun while doing great work and hope to instill a love of snow sports in every guest we meet. Likewise, we want our staff to have rewarding careers working alongside people they can trust and respect.  

As the Administrative Supervisor at A-Basin, you will manage administrative activities to ensure an effective Ski and Ride School operation that results in a premier quality guest and staff experience. This position works alongside Guest Services, Human Resources, Accounting, Rentals, and Ski and Ride to administer SRS payroll, HR, staff, and guest needs. In this role, you would be responsible for the scheduling, training, and supervision of two direct reports that assist with data entry and a variety of other administrative tasks.  

If you are passionate about skiing or snowboarding or are new to the sport and would like to join in sharing our passion with others in one of the most beautiful places on earth, A-Basin is the place for you! 

WAGE: 

The base hourly pay range below represents the low and high ends of Arapahoe Basin’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors, including but not limited to experience, education, training, location, merit system, quantity or quality of production, and responsibilities. The range listed is just one component of Arapahoe Basin’s total compensation package for employees. Other rewards may include many region-specific benefits. 

Hourly pay range:   $22.96 - $32.14/ hour 

ESSENTIAL DUTIES: 

Facilitate initial implementation of Flaik into the existing SRS processes, and manage the Flaik and RTP integration, such as mapping new products, reporting and escalating issues as they arise, and providing feedback to Flaik to aid new development of business tools 

Develop curriculum and manage necessary training of personnel to utilize the relevant aspects of Flaik, RTP and other systems 

Partner with the Flaik team to report software and hardware functionality issues 

Develop and maintain effective tracking of instructor payroll, wages, schedules, various reports as needed, gathering and organizing data from multiple platforms 

Supervise the daily fulfillment processes, including sales and lesson booking procedures. Verify that staffing is accurate to meet all business needs 

Address payroll and schedule issues with staff   

All elements of Payroll management, including ensuring Flaik system is set up and products are mapped accurately correctly align to budget and financial standards.   

Partner with HR and Business Analysts to ensure timecard accuracy and payroll processing. 

Coordinate special group experiences through the Delphi platform  

Implement SRS Management Team goals and objectives   

Understand SRS key financial performance indicators (KPIs)  

Track office supply and uniform inventories and order as necessary  

Track and maintain records of certifications instructors earned/ need to be compensated for 

Train and encourage employees to actively participate in sustainability initiatives and support them in maintaining sustainable practices 

Perform other job duties as assigned

REQUIRED QUALIFICATIONS: 

Customer-facing guest service experience - Required 

Data entry experience - required 

Exceptional organizational skills and a focus on detail 

Ability to multi-task in a fluid, high energy guest service environment 

Design and maintain data tracking systems 

Strong communication skills, self-motivated, and self-directed 

Proficient at Microsoft Office Suite, Workday, RTP, Flaik, Delphi (preferred) 

At least 2 years of experience in a Ski and Ride School setting 

Must be available weekends and holidays 

Must provide own ski or snowboard equipment and other necessary gear to work outside in a high alpine, snow, cold environment.  

This position requires successful completion of a background check. 

EDUCATION REQUIREMENTS: 

High school diploma or equivalent - required 

College Degree - Preferred 

PHYSICAL REQUIREMENTS: 

Administrators must be able to sit for a prolonged period of time, walk, kneel, crawl, carry, reach, stand, stoop, squat, and lift up to 35lbs while actively engaging with guests. 

Ability to withstand a high-altitude environment at all times.  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

WORKING CONDITIONS: 

Indoor environment constantly 

Fast pace and loud environment occasionally 

Some of the time will be spent outside in a high altitude, high alpine snowy environment