Coordinator Of Advocacy Services

This job description is a broad outline of the responsibilities and duties of the Coordinator of Advocacy Services and will be amended, as needed, to meet the program priorities of Women Aware, Inc., (the “Agency”) and its ensuing work requirements.  It should not be construed as a contract and does not create a contract of employment. Employment with the Agency is at will.

Reports to:         Director of the Family Justice Center (DFJC)

Status:                Exempt

Qualifications:  

• Full Time, M-F, evenings as needed
• Degree in Social Work, Criminal Justice, Psychology, Human Services or related field
• 3–5 years of experience in domestic violence services, victim advocacy, case management, and direct client support.  Knowledge of the criminal and civil judicial systems
• Excellent crisis intervention, safe planning, and risk assessment skills
• Bilingual (Spanish or Hindi) preferred 
• Driver’s license: clean and valid
• Lifting up to 25lbs

General Responsibilities:

At the direction of and in collaboration with the DFJC, the Coordinator of Advocacy Services carries the responsibility for overseeing client service aspects of the Legal Advocacy and Family Justice Center’s intake programs.  This includes, but is not limited to, the following: 

• Provide a safe, non-judgmental, victim-centered and mission-centered environment. 
• Work collaboratively with staff and community agencies to facilitate the delivery of services.
• Ensure service provision in accordance with the accepted standards of care, ethics of the profession, and the agency’s confidentiality policy.

Specific Duties:

• Provide direct supervision and support for the Legal Advocacy Advocates and the Intake Specialist. This includes weekly supervision, monitoring caseloads to ensure equitable distribution and timely client follow-up, and quality assurance.
• Provide direct service and support to high-risk/ high-lethality cases and oversight of service delivery. Ensure the program operates in accordance with best practice standards.
• Maintain collaborative and positive working relationships with the Family Court and other judicial partners to ensure survivors have timely access to victim services and support while navigating the judicial system.
• Plan, coordinate, and facilitate community outreach, educational workshops, and trainings to increase awareness of domestic violence, victims' rights, and available services.
• Responsible for data collection, monthly reports, and targeted program goals and LOS. Maintain and submit all program reports.
• Conduct quality assurance reviews regularly to ensure records are maintained according to the Agency’s policies and procedures.
• Attend and actively participate in agency-wide staff meetings, interdepartmental meetings, in-services, supervision, and agency events. Provide coverage support to the client services team.
• Represent Women Aware at DV Working Group, NJCEDV meetings, and others as assigned.
• Provide onboarding and continued training for new staff.
• Other duties as assigned.