Office Assistant

We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidates should be able to assist management and all clients to the company by handling office tasks, providing polite and professional assistance in-person, over the phone, mail, and e-mail and generally being a helpful and positive presence in the workplace. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem.

To be successful as an Office Assistant, candidates should be professional, polite, and attentive while also being accurate. They should always be prepared and responsive, willing to meet each challenge directly. Office Assistants must be comfortable with computers, general office tasks, and excel at both verbal and written communication. Most importantly, Office Assistants should have a genuine desire to meet the needs of others.

                As a successful Customer Service Representative, you will manage customer queries and concerns. You will also be asked to process orders, modifications, and escalate issues across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with/on computers and basic computer troubleshooting.

                 This is an in-person position that works out of Abts Computer’s storefront location near downtown La Crosse, WI.

Responsibilities and Duties:

• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Update customers on repair statuses, collect additional information, quote for parts and labor
• Answer phones and greet visitors
• Schedule appointments and maintain calendars
• Collate, process and distribute mail
• Prepare communications, such as memos, emails, invoices, reports and other correspondence
• Write and edit documents from letters to reports and instructional documents
• Create and maintain filing systems, both electronic and physical
• Create and update invoices
• Maintain office cleanliness and organization
• Expect that overtime may be assigned during times of absence, higher workload, or when short-staffed.

Qualification and Skills:

• Must be 18 years of age or older
• High school diploma/GED required (Associate degree in an IT or business-related field preferred)
• Ability to remain professional and courteous with customers at all times
• Must be available to work occasional, holidays and weekends
• Must have a basic understanding of computers
• Must be willing/able to wear a face mask while working with customers in-person (as long as government mandated or Abts Computer requires)
• Excellent verbal and written communication skills
• Must be able to make independent decisions on a daily basis, addressing the best way to handle specific tasks.
• Organizational skills: Organization and prioritization are the core elements of the Office Assistant's responsibilities. You must know how to keep yourself and others organized and how to determine which tasks are the most important in a given list.

Experience:

• 1+ years' experience in a retail setting preferred but not required
• 1+ years' experience in a customer service role preferred but not required
• 1+ years’ experience in an administrative role preferred but not required

Benefits:

• Flexible scheduling for personal appointments with advance notice

Environment:

• You will be sitting/standing most of the day
• Expect 2 office dogs to be present daily (Golden retrievers)

This job is ideal for someone who is:

• A multi-tasker
• A people person
• Detail Oriented