Operations & Business Systems Coordinator

Join a growing company where your work will make a real impact. Dogfish Packaging partners with regional and national restaurant brands across North America to deliver sustainable foodservice packaging solutions. As our Operations & Business Systems Coordinator, you'll work directly with ownership to improve systems, solve problems, and help scale a rapidly growing business.

Operations & Business Systems Coordinator

Dogfish Packaging – Bloomington, IN / Hybrid – Full-Time

About the Role

Dogfish Packaging is a rapidly growing packaging supplier serving restaurant groups and national accounts. As our customer base expands, we are looking for a highly organized, detail-oriented Operations & Business Systems Coordinator to help build and manage the systems that support our growth.

This position is ideal for someone who enjoys creating structure, improving processes, managing details, and ensuring nothing falls through the cracks.

You will work directly with ownership and play a key role in customer support, inventory planning, supplier coordination, logistics, CRM management, customer support, project management, and operational reporting.

Responsibilities

Inventory Management & Forecasting

• Monitor customer inventory levels and future demand 
• Maintain inventory tracking tools and reorder schedules 
• Review usage trends and forecast upcoming purchasing needs 
• Coordinate replenishment timing based on supplier lead times 
• Identify potential stock risks before they become problems 
• Maintain customer-specific inventory plans and reports 

Supplier & Logistics Coordination

• Track international production schedules and shipments 
• Maintain visibility of: 
  • purchase orders 
  • production timelines 
  • container status 
  • ETA dates 
  • warehouse arrivals 
• Communicate with suppliers regarding timelines, documentation, and order status 
• Coordinate with freight partners and warehouses 
• Maintain shipment records and documentation 

CRM & Data Management

• Own CRM accuracy and consistency 
• Maintain: 
  • customer records 
  • contacts 
  • pricing 
  • product details 
  • follow-up tasks 
  • account notes 
• Create reporting dashboards for ownership 
• Ensure customer communication and next steps are documented 
• Help improve CRM workflows and automation 

Customer & Account Support

• Support existing customer relationships 
• Coordinate: 
  • samples 
  • quotes 
  • product information 
  • timelines 
  • order updates 
• Respond to customer requests and ensure timely follow-through 
• Help prepare customer reviews and usage reports 

Business Process Improvement

• Organize company files and shared drives 
• Build repeatable processes as Dogfish scales 
• Identify inefficiencies and recommend improvements 
• Assist ownership with reporting and special projects 

Ideal Candidate

We are looking for someone who is:

• Extremely organized and detail-oriented 
• Comfortable owning deadlines 
• Naturally proactive 
• Strong with Excel / Google Sheets  
• Experienced with CRM or ERP systems 
• Able to manage multiple priorities 
• A strong written communicator 
• Interested in improving systems and processes 

Experience

Preferred:

• Operations coordination 
• Supply chain 
• Inventory management 
• Customer service/account management 
• Logistics 
• CRM administration 

Packaging, importing, or manufacturing experience is a plus but not required.

Compensation

• Full-time position 
• Competitive salary based on experience 
• Growth opportunity as Dogfish continues expanding