Women's Wellness Customer Experience Intern

About Femigist:

Femigist is a hormonal wellness company creating a new category of care at the intersection of health, beauty, and access. We create integrated systems that combine science-backed supplements and topicals to simplify hormonal care, helping women address both what's happening inside their bodies and how it presents physically.
 

About the Role:

We're looking for a Customer Experience & Communications Intern to help us build meaningful relationships with our customers and deliver an exceptional experience from purchase to delivery.

This is more than a customer service role. You'll be the bridge between our customers, warehouse, and internal team—solving problems, coordinating resolutions, and helping strengthen the relationship between Femigist and the women we serve.
 

What You'll Do:

• Respond to customer emails and support inquiries with empathy and professionalism.
• Build meaningful relationships with our customers through thoughtful, personalized communication.
• Coordinate with our warehouse on replacements, lost packages, damaged shipments, and fulfillment issues.
• Resolve customer issues from start to finish.
• Draft and schedule customer email campaigns, including newsletters, product updates, promotions, and educational content.
• Help ensure every customer touchpoint—from support emails to marketing emails—feels personal, helpful, and aligned with the Femigist brand.
• Identify recurring customer feedback and recommend ways to improve the customer experience.
   

We're Looking For Someone Who:

• Is an exceptional writer with strong attention to detail.
• Can adapt their writing for both customer support and marketing emails.
• Is organized, proactive, and enjoys solving problems.
• Has an eye for brand voice and understands how to communicate with warmth and clarity.
• Is excited about startups and interested in women's health, wellness, or ecommerce.

What you'll gain:

This internship is designed for someone who wants real startup experience—not just busy work. You'll work directly with the founder of a fast-growing consumer brand and gain hands-on experience in customer experience strategy, startup operations, ecommerce, and brand building.

You'll leave with measurable accomplishments, meaningful ownership over projects, strong resume experience, and mentorship that will prepare you for future roles in marketing, operations, customer success, or entrepreneurship.
 

If you're passionate about creating memorable customer experiences and helping shape how women experience the Femigist brand, we'd love to hear from you. 

Please send your resume and interest to this email: Amara@femigist.com