Customer Support and Sales Coordinator

Position Summary

We are seeking a motivated, customer-focused professional to join our team as a Customer Support & Sales Coordinator. This role serves as a key point of contact for customers, helping ensure a positive experience from initial inquiries through order fulfillment. Working closely with internal teams, you will assist customers with product information, order updates, and solutions that meet their needs while building long-term relationships.

Responsibilities

• Build and maintain positive relationships with customers by providing outstanding service and support. 
• Respond promptly to customer inquiries regarding products, pricing, order status, and lead times. 
• Coordinate with estimating, operations, production, and other internal departments to ensure customer needs are met. 
• Assist customers in identifying solutions that best fit their requirements. 
• Help identify new business opportunities within existing customer accounts. 
• Track customer requests and ensure timely follow-up and resolution. 
• Support the sales process by preparing quotes, gathering information, and coordinating with internal teams. 
• Maintain accurate customer records and documentation. 
• Contribute to a collaborative, team-oriented environment focused on customer satisfaction. 

Qualifications

• Bachelor's degree in Business, Engineering, Marketing, or a related field preferred. Equivalent experience will also be considered. 
• Previous customer service, sales support, internship, or office experience is a plus but not required. 
• Strong organizational skills with the ability to manage multiple priorities. 
• Excellent written and verbal communication skills. 
• Comfortable learning technical products and explaining information to customers. 
• Proficient with Microsoft Office and willing to learn company software and systems. 
• Positive attitude, strong work ethic, and eagerness to learn. 
• Ability to work effectively both independently and as part of a team.