Collections Operations Manager

Collections/Operations Manager

Full-Time | Exempt | In-Office | Pompano Beach, Florida

Compensation: $50,000 - $70,000 (Salary + Bonus)

We are looking for a driven, ambitious professional to help improve analytics, strategy, process improvement, and execution within our Loan Operations and Servicing department.

This is an outstanding opportunity for an emerging leader who enjoys solving problems, improving processes, managing people, and making a measurable impact on business results. If you're looking for a role where you can build something from the ground up while accelerating your leadership career, we'd like to meet you.

What You Will Do

• Analyze current processes, staffing structures, and operational strategies to identify opportunities for improvement.
• Partner with IT and Data Analysts to automate operational processes that improve efficiency and support managers and collectors.
• Evaluate customer communication strategies and recommend initiatives to improve engagement and contact rates with delinquent customers.
• Help oversee operational strategies involving dialer campaigns, text messaging, email, chat, and customer self-service tools.
• Lead initiatives related to hiring strategy, employee training, and departmental policies and procedures.
• Partner with departmental leadership to develop reporting, metrics, and performance management strategies.
• Research vendors, technology, and AI solutions that improve operational effectiveness and customer engagement.
• Document departmental workflows and business processes.
• Assist in managing and developing a small team while helping drive departmental performance and results.

What We Are Looking For

• 0-1 years of professional experience.
• Bachelor's degree required.
• Highly analytical with a passion for solving problems and improving processes.
• Detail-oriented and comfortable getting into the weeds.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work with stakeholders across all levels of the organization.
• Desire to lead, mentor, and develop employees.
• Prior supervisory experience or experience managing a team strongly preferred.
• Prior collections experience is a plus, but not required.
• Curious, resourceful, and driven by continuous improvement.

Location Requirement

This position is 100% in-office at our headquarters in Pompano Beach, Florida.

Candidates currently living outside of South Florida are welcome to apply; however, relocation to South Florida is required.

Why Join SAFCO?

• Competitive salary plus bonus opportunity.
• Medical, dental, vision, life insurance, disability, and 401(k) with Company match.
• Stable company with more than 30 years of success and continued growth.
• Opportunity to build your career with significant visibility and advancement potential.
• Collaborative culture focused on leadership, accountability, innovation, and professional development.

If you're looking for an opportunity to grow into a leadership role while making a meaningful impact on a growing organization, we encourage you to apply today.

Southern Auto Finance Company is an Equal Opportunity Employer and a Drug-Free Workplace.

Explore Life at SAFCO on LinkedIn

Follow our team, culture, and career opportunities.